BBB Accredited Business since
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This company offers new and used cars sales & service.
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A BBB Accredited Business since
BBB has determined that Day Toyota meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Day Toyota include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 10 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||10|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS
Alternate Business NamesDay's Century III Toyota
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BBB Complaint Process
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Additional Phone Numbers
- (412) 469-3000(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: On Sep 2, 2013, I bought a new 2013 **** from Day Toyota and the extended warranty. On Sep 3, 2013, I picked up the car and told them I did not want the extended warranty and to cancel it (cancellation within 30 days of purchase has no penalty and customer gets full refund). **** (Finance manager) told me it was too late and that **** (Finance) sent everything out already. So I signed the papers cancelling the policy as of Sep 3. **** said that it will take four to eight weeks to get my refund and that it will go back to the loan originator. He also added that my sales tax will not be refunded which is did not make sense. I waited a couple weeks and kept checking with them to see where my check was and they assured me that I had to wait longer. On the various occasions that I spoke with them, different people told me different things as to where the check was. On Nov 15, I called again and this time I spoke with **** and he said he was going to give me a call back. After waiting a couple of days, he never responded so I decided to give him a call. He informed me that my check was sent out on Nov 18 to the loan originator. I called the loan originator several times to make sure the check was there and it was not. On Nov 22, I gave them another call and was not able to get a hold of anyone in finance. I called again on Nov 25 and the operator transferred me to ****, he did not pick up my call but the operator got my phone number and said that he will give me a call back. It never happened. On Nov 26, I called again. The operator transferred me to **** (he did not pick up again). I called two hours later and this time **** picked up and told me that **** was on vacation and that it was the cash office's responsibility to cut the check. I got transferred to ********* from the cash office. After waiting a couple of minutes for her to check the status of my check. She tells me that it has not been processed and it was just sitting there. Day Toyota lied about my refund.
Desired Settlement: I want the full amount of my warranty to be refunded to me plus my taxes and interest accrued on my loan while they did not even bother to process my refund. The sales taxes should be refunded. When merchandise is refunded, taxes are refunded as well, therefore the sales taxes paid on the warranty should be refunded as the services were not delivered and cancelled.
This reply is in response to the complaint filed with your office by ***** *** against Day Toyota in Pleasant Hills, PA.
I’ve read the entire complaint filed by Ms. ***, and I must conclude that if she’s been waiting almost 90-days for a proper resolution to her refund request, I sincerely apologize! It appears as though we have a weak process for administering these refunds, and I will take the proper steps to ensure that this doesn’t happen again.
With respect to her particular situation, a refund check was initially processed by our Office Manager, ********* ********, in the amount of $1300. I asked ********* to cancel that check, and I authorized a different check in the amount of $1411 – which will account for the sales taxes and a few extra dollars for the interest charges that might have accumulated. A copy of that check is attached for your review and the original check was mailed to her lender earlier today.
Hopefully this response is satisfactory for your records. Should this matter require any further conversation, however, I can be reached throughout the day at ###-###-####…
1140 Clairton Blvd.
Pittsburgh, PA 15236
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. However, I expect my loan originator to receive the check within one week.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: I was involved in an accident on May 3, 2013 and took my truck to Day Toyota may 6, 2013. Both headlights needed replaced witch were custom headlights. The collision center manger told me that this was not a problem. After not being able to get the correct headlight bulbs the collision manger asked if I could order them and bring them to him witch I did. Now after getting my truck back and having to return over 5 times do to poor wiring and poor installation. Day Toyota still have not fixed the lights correct and is trying to tell me that they will no longer warranty the lights. This is because for what ever reason the collision manager couldn't do his job and had to have me go get the equipment. But on top of this they wired the lights up wronged 5 times and the ballasts are not mounted to anything at all they just throwing them under the hood causing them to bounce around witch ballasts are not intended to do. Mind you it is now July 24, 2013 and I still do not have a truck. They have had it for over 60 days.
Desired Settlement: I would like to have the light installed the correct way with the ALL the ballasted mounted correct and for them to cover them under there warranty. It is not my fault that the manager asked me to do him a favor I was just trying to be helpful. If I would have known what this was going to turn into I never would had tried to help out
This reply is in response to the complaint filed with your office by **** ***** against Day Toyota in
A few months ago, Mr. *****’s truck was involved in an accident. The truck sustained significant damage and the cost to repair his truck totaled $9970. At the time of the accident, his truck contained aftermarket headlamps and fog lights. We asked Mr. ***** where those items were purchased but he couldn't remember. Our Body Shop Manager, ***** *******, told Mr. ***** that we couldn’t find the exact replacement headlamps and fog lights and Mr. ***** wasn’t happy with the items that we had access to, so Mr. ***** found replacement items on his own and we installed them as a courtesy to Mr. *****. Unfortunately, our body technician had a hard time installing the lights, which added more wait time for the finished truck, and Mr. ***** became extremely frustrated.
Our Service Director, *** *******, then called Mr., ***** to try to remedy his frustration, but Mr. ***** laced Mr. ******* with a profanity filled tirade. Every time Mr. ******* tried to calm him down, the more Mr. ***** screamed and yelled. Once order was restored, Mr. ******* agreed to send his truck to an outside vendor, ****** *** *****, to have the headlamps and fog lights installed. Once completed, the truck was returned to Mr. *****.
Mr. ***** returned to Day Toyota a few weeks later with a complaint that the headlamp halo was flickering. We provided Mr. ***** with a rental car and we diagnosed the problem. Unfortunately, we found that ****** *** ***** did a poor job of wiring the lights; however, Mr. ***** voiced strong opposition with ****** *** ***** working on his vehicle, so we agreed to perform the repairs in our shop and we installed better wire connectors to eliminate the problem. The truck was subsequently repaired and it was returned to Mr. *****.
A few days later, Mr. ***** returned to Day Toyota with a complaint that the left low beam and the fog lamps were inoperative. He stated that "they just quit working, but could you do me a favor and put these new fog lamp bulbs in instead?" Mr. ******* asked Mr. ***** if he had tried to install them himself and if he could have done something to damage the lights. Mr. ***** denied working on the lights. All he said was that he pulled the vehicle into his shop and noticed wire ties on top of the battery and that the battery had been removed and wasn't installed properly. Once again, Mr. ******* asked Mr. ***** if he had worked on the lights, but once again, he denied doing so. He clearly was not telling the truth, because after the last repair, Mr. ******* had thoroughly inspected his vehicle before it was released to him.
The company that Mr. ***** purchased the lights from will not respond to any of our calls or emails, so we can only assume that they will not provide warranty coverage for any of those parts. (We checked on-line and even their website is somewhat suspect!) We decided to take his vehicle to ** *******, a local vendor who specializes in aftermarket truck accessories, and they replaced the ballast that was bad for the left headlamp. The repairs at ** ******* totaled $100, and we did NOT collect the $100 from Mr. *****.
When he returned to pick-up his vehicle, he was unhappy that the ballasts were not mounted, so we repaired and mounted them in our shop. He then asked us to install new fog lamp bulbs that he supplied, which we did, and Mr. ******* made it clear to him that we are not responsible for the fog lamp warranty – he said that he understood. We also told him that Day Toyota cannot be held responsible for repairing future lighting issues due to the fact that someone else has been tampering with the lighting system on his truck all along. Once again, he denied any involvement, but it was very clear that someone other than Day Toyota had attempted previous repairs to his truck. Because the lights he supplied us don’t seem to have any warranty, he was told that if any more problems arise with those lights, we will provide him with an estimate to repair or to replace them – that is, if he wants Day Toyota to get involved.
To summarize, Mr. ***** installed the original HID lights himself, so there is strong evidence that he does like working on his own vehicles. (Why he chose to replace those fog lamp bulbs with new ones is a mystery – the ones he replaced were still brand new!) After the initial body shop repair, he returned to Day Toyota (3) separate times for lighting repairs of some sort, and each time as a courtesy, he was given a loaner car at no charge to him. I’ve been assured that the issues with his lights have been resolved to his satisfaction; however, moving forward, Day Toyota cannot provide a warranty for those lights because they weren’t purchased from
Hopefully this response is satisfactory for your records. Should this matter require any further conversation, I can be reached t0hroughout the day at ###-###-####…
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|5/13/2013||Problems with Product/Service | Complaint Details Unavailable|
|11/12/2012||Problems with Product/Service|
|10/24/2012||Problems with Product/Service|
|6/29/2011||Problems with Product/Service|