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Day Chevrolet Inc

Phone: (412) 351-3400 Fax: (724) 733-1544 View Additional Phone Numbers 1600 Golden Mile Hwy, Monroeville, PA 15146 http://www.dayauto.com

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Description

This company offers sales & repair of new & used cars.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Day Chevrolet Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Day Chevrolet Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 5

Additional Information

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BBB file opened: October 08, 1981 Business started: 01/01/1949
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
http://www.dos.state.pa.us/portal/server.pt/community/licensing/12483
Phone Number: 717-787-8503
RA-BPOA@pa.gov

Pennsylvania Vehicle Emissions Inspection and Maintenance Program
1101 S. Front Street, Harrisburg PA 17104
http://www.drivecleanpa.state.pa.us
Phone Number: 800-265-0921
Drivecleanpa@state.pa.us

Business Management
Mr. William Numrich, President Mrs. Debbie Peters, General Manager
Contact Information
Principal: Mr. William Numrich, President
Business Category

AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS


Additional Locations

  • 1600 Golden Mile Hwy

    Monroeville, PA 15146 (412) 351-3400

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (724) 327-0900(Phone)
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Complaint Detail(s)

1/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My name is **** ****** my old car broke down on me and I decide to go and to Day Chevrolet to see if I could get a car from them so I didn't have to go back to ** *** ***** I did get approved for a 09 jeep liberty I decide to go with that car so six months down the road I noticed that something was leaking from the bottom of my car I come to find out that it was transmission fluid so I took it a ****** muffler by my job the man said it was a part that only jeep could fix so I got my car towed to a jeep dealership they told me it was going to be 800.00 to fix I didn't have it at the money I asked if I could still drive the car they said yes but about three days after the tranny started to slip I then got it towed back too jeep they told me I need that part and a new transmission that would cost me 4,500.00 I then was instructed to bring my car back to Day I then got my car towed back to Day it was there all weekend I called back on Monday and it still wasn't seen yet then Tuesday I get call saying that it would be 900.00 to flush transmission system and even then i was told that the car may or not work that I would still have to get the transmission replaced and I would have to take it to a jeep dealership and that still needed to get another part that cost 800.00 plus a new transmission so that would close to 5000.00 or more

Desired Settlement: I would just like my car fixed or another car or to even have that loan taken off my credit so that I can move on and get me another car I don't think it's fair that I would have to pay for a car that I'm not driving and one that I have only been paying on for less then a year I work as a Cna and I know that can't afforded to not a car to get back and forth to work I would be stuck holding the bag for a car that is no longer running

Business Response:

This reply is in response to the complaint filed with your office by **** *** ****** against Day Chevrolet in Monroeville, PA. 

     Mr. ****** purchased his 2009 Jeep Liberty from us on 4/12/2013.  At the time of purchase, the Jeep had 64,069 miles on the odometer, and it came with a 3-month/3000-mile limited warranty. At the time of delivery, Mr. ****** was offered the chance to purchase additional mechanical coverage for his Jeep but he declined to do so.

     When Mr. ****** first experienced trouble with his Jeep, he had already taken his vehicle to a Jeep dealership in lieu of visiting our service department. That facility told him that his vehicle needed a new transmission cooler (because it was apparently leaking) and he would need approximately $800 to repair it. I pulled his car deal to check the warranty parameters, only to find out that he was out of warranty by over 4-months and 5000-miles. I told him that I would ask our General Manager if there was any type of “goodwill” assistance available to him, but because there had been so much time that had passed since its purchase, our GM declined to offer any type of assistance.

     Mr. ****** didn’t seem too pleased with that result, so he continued to call our Sales Department looking for some sort of help. We then decided to ask Mr. ****** if he would bring the Jeep to us for a second opinion so that we could possibly offer him some sort of assistance. When I presented this offer to Mr. ******, he told me that the Jeep dealer now told him that his vehicle needed a new transmission. So, we arranged to have his vehicle brought to our shop, and I had the vehicle inspected by our transmission specialist.

     We learned that the transmission cooler (which is part of the radiator) had failed and that coolant was intermixing with the transmission fluid. When this occurs, the mixture has a tendency to damage seals and internal parts in the transmission. I instructed my Service Advisor to give Mr. ****** an estimate to replace the radiator and the transmission cooler and to flush the cooling and transmission systems to see if we could possibly save the transmission. Mr. ****** declined that option. At that point, we had our Special Finance people explore the possibility of trading Mr. ****** into another vehicle, but we learned that this was not an option at this point in time.

     It is unfortunate that the transmission in Mr. ******’s Jeep had failed long after his 90-day warranty had expired.  At the time of purchase, Mr. ****** was offered extended mechanical coverage for his vehicle which would have covered the expense of these repairs, but he declined that option. I would hope that this explanation is satisfactory for your records. Should this matter require any further discussion, however, I can be reached throughout the day at ###-###-####.

 

Respectfully,

 

**** ******

Service Director

Day Chevrolet

1600 Golden Mile Highway

Monroeville, PA  15146     

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/18/2013 Problems with Product/Service
9/25/2012 Advertising/Sales Issues
8/9/2012 Advertising/Sales Issues
8/11/2011 Billing/Collection Issues
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