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Day Apollo Inc

Additional Locations

Phone: (412) 264-9222 Fax: (412) 264-9212 View Additional Phone Numbers 5450 University Blvd, Coraopolis, PA 15108 http://www.dayauto.com View Additional Web Addresses

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Description

This company offers new car sales; they are a Volkswagen and Subaru franchisee.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Day Apollo Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Day Apollo Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 0
Total Closed Complaints 5

Additional Information

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BBB file opened: May 22, 1997 Business started: 03/15/1997
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
http://www.dos.state.pa.us/portal/server.pt/community/licensing/12483
Phone Number: 717-787-8503
RA-BPOA@pa.gov

Pennsylvania Vehicle Emissions Inspection and Maintenance Program
1101 S. Front Street, Harrisburg PA 17104
http://www.drivecleanpa.state.pa.us
Phone Number: 800-265-0921
Drivecleanpa@state.pa.us

Business Management
Mr. Bill Eggert, General Manager
Contact Information
Principal: Mr. Bill Eggert, General Manager
Business Category

AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS


Additional Locations

  • 5450 University Blvd

    Coraopolis, PA 15108 (412) 264-9222

  • 814 Narrows Run Rd

    Moon Twp, PA 15108 (412) 264-9222

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (412) 264-9222(Phone)
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Additional Web Addresses

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Complaint Detail(s)

11/14/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Dealership doing special warranty work on my car provided me a LOANER as a promise vehicle return was not ready when I came into town, 500 miles away to retrieve it. I was given a brand new VW beetle, which I did not want but took, as signed a LOANER agreement. Over 3 months later when they were still working on my car, the bettle's temp tag and registration sticker expired making the car undrivable even though I needed it for work. I emailed several times asking them to send the tag and sticker and my requests were completely ignored. They instead told me they wanted to come get the car. I told them I did not want anyone driving my car 500 miles when complete to swap. This went back and forth for several more months until I left the country, moved the care from secured parking (to keep it off the road with expired tags and sticker to avoiding ticketing, booting, and towing) to the street (parked illegally but I had no choice) and certified mail registered receipt sent their keys back and told them to pick up the car before impoundment. I later found out, when I supposedly the car was hit while parked, rendering it undriveable, and that it caused them all kinds of downstream issues, towing, inconvenience, expense. When I returned from the country 3-4 months later, I went to pick up my car and was provided a non-itemized invoice with no detail for over $3,000, no explanation nothing other than for the LOANER which they are now calling a rental. I requested itemized detail on 1 occasion in person, and was refused, on 3 more occasions to the GM via email, and then again a few months later to a Service Manager for a total of 5 times. To date, I have not heard a single word but instead have received 3 or 4 more bills where the amount doubles from the original several times over. They continue to hold my car for ransom. It is behind lock and key with a supposed dead battery where I cannot retrieve it.

Desired Settlement: Stop with the ridiculous billing, allow me to get my car back at no charge since this was warranty work and take up the issue with warranty who they say would not pay for the LOANER, and at the very least, provide me with reasonable, suitable, and ample detail for what they are trying to charge me.

Business Response:

This reply is in response to the complaint filed with your office by ***** ******* against Day Apollo VW-Subaru in Moon Township, PA.  I’ve read the entire complaint filed by Ms. ******* against Day Apollo and I have first-hand knowledge about this incident as I’ve tried, without success, to reach an amicable solution to settle this disputed balance that Ms. ******* still owes Day Apollo. 

To summarize, Ms. ******* purchased this vehicle in Florida.  Unfortunately, this vehicle had water damage, and she first took it to ****** ** ** ******** ** for repairs.  After not being satisfied with their service, she then brought her vehicle to Day Apollo and, with her authorization and with the guidance of VW of America, we completely gutted the interior of her vehicle.  Parts and labor alone totaled almost $7000, plus she accumulated another $6,000 in rental charges.

After the repairs were completed, Ms. ******* stated that she was not satisfied with the repairs we completed and she refused to pick-up her vehicle. VW of America ultimately agreed to reimburse Day Apollo a total of $10,000 of the $13,000 we had amassed in expenses.  The remaining $3,000 that still sits on our receivables schedule is a valid expense for the other half of her rental fees.

Ms. ******* took our rental car to New Jersey and refused to return it for months. After we finally retrieved our vehicle, we had to have it towed to a VW dealership in New Jersey because the vehicle was damaged and could not be driven (photo attached.)  On two separate occasions, we sent a team of men to retrieve the vehicle and both times she blew us off. 

***** ******* with VW of America has a full case history with Ms. ******* that would fully substantiate this summary.  I do understand that Ms. ******* works for **** and her work forces her to travel in and out of the country quite frequently; however, Day Apollo is entitled to collect the outstanding $3,000 balance for the rental expense that she has amassed.  In fact, my hope is that this response will help to bring a closure to this unfortunate circumstance; however, we are fully prepared to proceed with the process of claiming the vehicle as abandoned if Ms. ******* does not satisfy this outstanding balance by the end of October.  She should know that her vehicle is still secure in a storage lot within close proximity to Day Apollo. 

I would hope that this explanation satisfactorily addresses all concerns.  If this issue requires any further conversation, I can be reached throughout the day at ###-###-####.

 

Respectfully,

 

**** ******

General Manager

Day Apollo VW-Subaru

5450 University Boulevard

Moon Township, PA  15108

 

Consumer Response: sorry, i am not able to accept the response of the dealership because it is not the requested documentation.  i don't need any documentation about the yellow beetle loaner because that's not what i was told by the GM and the service desk rep i was being charged for (unless they are changing their story)

several months ago the GM conveyed to me, in his office, face to face, with a 3rd party present and privy to the dialogue that the following documentation was not readily available but would be compiled and provided.  he vented his irritations and frustrations to me me very freely and openly that he was out "thousands and thousands of dollars" and that he had "taken a loss" because he was "still waiting to be paid" had not been adequately reimbursed by warranty and was not satisfied that he had received the total from warranty that he said was due.  he called this issue a "huge headache and nothing but a complete hassle since day one."  to be honest, i had no idea he was even involved in the specific day to day goings on with the repair to my car.  nonetheless, as a result of my inability to understand exactly what and why what the dealership is charging me for, this is the information i seek an:

1.  ITEMIZED invoice for over $3000 billing amount indicating what, why and how charges for said bill were assessed

he said this documentation was not readily available and would have to be compiled before it could be presented.  i never heard another word from him, despite 3 more emails to him, and 1 to   i also email a once i am able to review the above i will likely need an

2.  ITEMIZED indication of all repairs made to my white 08 Eos
3.  ITEMIZED indication for charges approved by VW warranty
4.  ITEMIZED indication for charges (labor, parts, misc, etc,) incurred AND submitted  by the dealership to VW warranty for requested reimbursement
5.  ITEMIZED indication for charges paid by VW warranty to the dealership
6.  ITEMIZED indication for any remaining balance bill which would SUPPORT their claim of payment owed (by me) and due (to them)

anything less than this will not be acceptable for substantiation of over $3000 charges.  as i was understand i am invoiced for charges the dealership could not recover from warranty (i.e., was not authorized to provide but did so anyway) for my car and the loaner they gave me because my promised car was not ready for pick up and are now trying to pass that onto me in the form of a generic unsubstantiated $3000+ bill.

this documentation should be and should have been relatively readily accessible as i understand this is the general process for any typical or atypical warranty related repairs.  what needs to be fixed, what's authorized under or by warranty to be fixed, what's not authorized under or by warranty to be fixed, what is charged to by the dealership, what is paid to the dealership, and thus anything "leftover" aka balance billed over to the client.  i am and always have been willing to work with the dealership to understand their concerns and related charges, but have not been successful at making any progress despite attempts.

at this time, i do not need any documentation about supposed damage or supposed subsequent repairs to the yellow beetle as i was never told that is the nature of the over $3k invoice

Business Response:

This reply is in response to the additional matter filed with your office by ***** ******* against Day Apollo VW-Subaru in Moon Township, PA. 

 

To be clear, the balance of the service bill that we are asking Ms. ******* to pay has

nothing to do with the warranty dollars that VW of America reimbursed Day Apollo for

completing the repairs to her vehicle.  In fact, the financial details of that reimbursement

are a confidential matter between Day Apollo and VW. 

 

The $3000 bill that is currently outstanding represents a discounted rental bill that

Ms. ******* originally agreed to pay Day Apollo for renting a vehicle while her car was

being repaired.  The total rental bill was originally $6678 and VW agreed to pay half of

that total as a courtesy goodwill adjustment for Ms. *******.  A copy of the repair order

which details this amount is attached for your records.  I was assured by our Service

Manager at that time, ***** *****, that this same copy was mailed to Ms. ******* for her

records.  We’re only asking for Ms. ******* to reimburse us for the rental that she

requested – nothing more!

Hopefully this additional data sufficiently addresses Ms. ********* concerns about the details specific to her $3000 outstanding balance.  If this matter still requires any further conversation, I can be reached throughout the day at ###-###-####.

Consumer Response:

Mr ****** has claimed I am/was in receipt of the attached is mistaken.  What I do 

have is at least 6 generic invoices, at least 1 with an amount that appears to be doubled the initial ~~3K amountt--that looks nothing like the attached

.  I have never seen it to date.  Nevertheless I do not consider it a sufficient and proof of onus and 

valid

 

charges or itemization.

NO person in their right mind would even considering paying a bill with no itemization, details, line items, dates, contracts, and the like.  I have tried to have this dialogue face to face in March with the dealership Service Director/Manager (I don't know who that is because over time, there have been numerous personnel changes in my service contacts) when I came in, I was told he was not available.  So I then asked to speak to someone in charge and was directed to the General Manager Mr ******, who knew of the situation but told me he did not have the details and would forward them and never did--until now, though sparingly.  This is the most detail I have received to date and is still not sufficient to support the charges.

Furthermore, the following is a false claim.  "Ms. ******* originally agreed to pay Day Apollo for renting a vehicle while her car was being repaired."  

At no time was I renting a car from the dealership, nor thought I was renting a car from the dealership, and would never have agreed to pay to drive a loaner car from the gate--especially in light of paying for plane ticket to come retrieve my supposedly (but not) ready (or fixed) car.  I was provided a courtesy loaner because when I was told my car was finished and ready, I flew into town to specifically to retrieve it, but when I got there to drive it to my project/job based temporary home, I was told that I had received misinformation and that not only was it not ready but that it would not be ready anytime in the near future.  The dealership gave me a courtesy loaner, then had my car in for service for the next three months.  

I can assure you that I never agree to pay for a loaner, much less 3+ months of a loaner, much less anything potentially above and beyond 3+ months.  Furthermore, who in their right mind would keep a car they were knowingly paying for that was not driveable due to expired plates and tags from August 2012.  That doesn't make ANY sense.

It is my contention, in part, the dealership courtesy loaned me a car for the inconvenience they caused, and since it took them 3+ months to properly service my vehicle, perhaps not realizing it would take that long (note they never asked me to bring the loaner back while my car was in service) then discovered that warranty was not (ever) going to cover loaner reimbursement charges and re-assessed the charge-back from warranty to me, the customer because warranty refused to pay for something they didn't get authorized.

I am now asking that in addition to the proper and non confidential documentation regarding the charges and reimbursements between the dealership and warranty requested in the previous email, the dealership to also provide a signed contract between us outlining and detailing pre-established daily/monthly charges for said "rental" wherein I "agreed" to pay and in what amount--in the same fashion a typical rental contract would indicate line item daily/monthly charges, refuel costs, declination of coverage, etc and the like.  

Regards,

***** ******

 

 

 

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

6/12/2013 Guarantee/Warranty Issues | Complaint Details Unavailable
5/15/2013 Guarantee/Warranty Issues | Complaint Details Unavailable
4/5/2012 Billing/Collection Issues
1/27/2012 Advertising/Sales Issues