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BBB Accredited Business since

Colussy Chevrolet Inc

Phone: (412) 221-1600 Fax: (412) 221-1607 3073 Washington Pike, Bridgeville, PA 15017 http://www.colussy.com



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Description

This company offers sale & services of new & used cars.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Colussy Chevrolet Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Colussy Chevrolet Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Colussy Chevrolet Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 01, 1971 Business started: 08/01/1918
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
http://www.dos.state.pa.us/portal/server.pt/community/licensing/12483
Phone Number: 717-787-8503
RA-BPOA@pa.gov
The number is VD005466A.

Business Management
Mr. Timothy L Colussy, President Megan L Colussy, Marketing Director Mr. Joseph Salizzoni, General Manager
Contact Information
Customer Contact: Megan L Colussy, Marketing Director
Principal: Mr. Timothy L Colussy, President
Business Category

AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS


Additional Locations

  • 3073 Washington Pike

    Bridgeville, PA 15017 (412) 221-1600

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Went to Colussy Chevrolet Service Department for warranty work and have an extended warranty that I just have to pay $100 deductible. Went the service person came out to me to tell me what all needed fixed and the cost it was going to be six hundred some dollars. When I questioned why that much and not just $100 I was told that the warranty company does not use the same service "book" as Colussy so I have to pay the difference. I was just there 7 months ago and only paid $100 deductible. They are not willing to change anything. I had to pay $373 yesterday instead of $100 and still have work that has to be done, but I could not afford to have it done. I don't think this is fair. One of the issues that I have to have fixed is one that I have had the car to them 4 times so far and have paid the deductible each time and it is not resolved yet.

Desired Settlement: I would like to be refunded $273 and have the other issue fixed correctly at no charge to me.

Business Response: We have resolved this issue with Mrs. *****. We have taken care of her concerns. She left our business satisfied. The issue regarding Mrs. *****' warranty is that her warranty and vehicle were not purchased through a GM dealership and it is not a GM warranty. This warranty company does not cover all items of the vehicle and does not pay full repair prices for certain repairs. We were able to contact her warranty company and negotiate for better coverage for her on this repair. Therefore she was satisfied with the work and the deductible she paid. 

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

Regards,

***** *****

8/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My vehicle was involved in an accident and was taken to the purchase location to be repaired. After my vehicle was returned Nearly half of the issues from the accident were not repaired. Moreover the service center billed my insurance company for the repairs not made. My vehicle has been back multiple times with no resolution. The service center also chared me personally for items already repaired. When I refused to pay they would not return my vehicle. One year later and I still have an unrepaired and unsafe vehicle.

Desired Settlement: I would like my entire loss to be made whole and all repairs completed.

Business Response: Dear Mr. *******

As you know we are currently working on your vehicle to resolve all of the issues that currently exist. Our goal is to correct these items and have your vehicle back to you as quickly as possible. As we have stated, our goal is for complete customer satisfaction and we believe we will resolve all of these issues to your satisfaction. In the mean time we have provided you with a loaner vehicle while we fix yours. We will notify you as soon as your vehicle is complete and ready for pick up. Please contact us if you have any further questions.

Sincerely,
The Team at Colussy Chevrolet