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BBB Accredited Business since
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This company offers new & used cars sales and service.
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A BBB Accredited Business since
BBB has determined that Bob Massie Toyota Scion meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bob Massie Toyota Scion include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
Phone Number: 717-787-8503
Type of Entity
Business ManagementMrs. Robert Massie, President Mr. Larry Minic, General Manager Ms. Sherlynn Rusnak, Secretary/Treasurer Mr. Gary Shurina, Service Manager
AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO REPAIR & SERVICE BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS
Alternate Business NamesMassie, Bob Toyota Scion
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BBB Complaint Process
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Additional Phone Numbers
- (800) 974-6679(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Hi,I took my 2009 ****** do the dealer where I purchased it because my ABS light on the dash stayed on and I didn't have brake lights( a major safety concern). The dealership concluded that this was because I had a ****** hitch wire harness, this without any diagnostics performed. They said that the wire connections were corroded and that they soldered them to fix it at $234.54. Less than two months later I had the same problem, I unwrapped the connections and they weren't soldered like they claimed to have done. I called the dealer and they ignored my complaint of the non solder and said they "wanted an opportunity to get it right" They said I needed a Toyota wire harness at an additional $149.80. Now after $384.34 that I have paid I have the same issues. I called and asked for a refund and they said they would only return the $149.80.
Desired Settlement: I believe the problems lies with a bare or loose wire and am afraid they'll want more money to fix it before releasing my truck
In response to a Consumer Complaint submitted on
Customer then contacted dealer and scheduled an appointment on
In response to ****'s statement
The original installation of the ****** wiring harness was installed by a journeyman electrician,
who was quiet skeptical of the issue with Massie when I told him his connections failed. I don't
recall being offered transportation after the their second failed attempt of repair. The electrical
short had nothing to do with the harness ?
(I have documentation)
and the vehicle is now safe. I????
would like this complaint forwarded to **** ******* **** and *** ****** if at all possible.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|10/31/2011||Problems with Product/Service|