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BBB Accredited Business since

Bianchi Honda

Additional Locations

Phone: (814) 868-9678 Fax: (814) 864-2656 View Additional Phone Numbers 8430 Peach St, Erie, PA 16509 View Additional Email Addresses http://www.bianchihonda.com View Additional Web Addresses

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Description

This company sells new and used automobiles and well as offering all aspects of auto repair, inspections, parts and service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bianchi Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Bianchi Honda include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Information

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BBB file opened: August 22, 1996 Business started: 10/07/1982
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pennsylvania Department of State
206 North Office Building, Harrisburg PA 17120-0029
http://www.dos.state.pa.us/portal/server.pt/community/licensing/12483
Phone Number: 717-787-8503
RA-BPOA@pa.gov
The license number is VD026147.

Business Management
Ms. Denise M Benim, Corporate Secretary Mr. Louis Porreco, President
Contact Information
Principal: Ms. Denise M Benim, Corporate Secretary
Related Businesses
Bianchi Honda Porreco Nissan, Inc.
Business Category

AUTO DEALERS - NEW CARS AUTO DEALERS - USED CARS AUTO ELECTRIC EQUIPMENT AUTO FLOOR COVERINGS AUTO PARTS & SUPPLIES - NEW TIRE DEALERS ALTERNATORS & GENERATORS-AUTO REPAIR AUTO BODY REPAIR & PAINTING AUTO DIAGNOSTIC SERVICE AUTO ELECTRIC SERVICE AUTO INSPECTION STATIONS AUTO RENTING & LEASING AUTO REPAIR & SERVICE AUTO PARTS & SERVICE AUTO REPAIR - FOREIGN BRAKE SERVICE AUTO OIL CHANGE & LUBRICATION SERVICE MUFFLERS & EXHAUST SYSTEMS RADIATORS - AUTO TRANSMISSIONS - AUTO WHEEL ALIGNMENT, FR & AXLE SRV-AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS AUTO APPRAISERS AUTO BUMPERS, GUARDS & GRILLES


Additional Locations

  • 8430 Peach St

    Erie, PA 16509 (814) 868-9678 (814) 868-9678

  • PO Box 3086

    Erie, PA 16508

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (814) 868-9678(Phone)
  • (814) 866-5849 (Fax)
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Additional Web Addresses

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Additional Email Addresses

  • - eQuote
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Complaint Detail(s)

9/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We have a 2006 Honda Ridgline with very low mileage that we bought new from Bianchi Honda. We have had in for repairs for the same thing four times. I always schedule my appointments during doctor visits.The first visit I suggested spark plugs two and a half years ago since then we have taken it up three other times for the same repair work, the last visit they gave me a written estimate for transmission work for over $2,000.00 I talked to my daughter on the phone and she said don't do it,she contacted a local small transmission place in our town, he only does transmissions he took it for a two block test drive he informed me all it needed was spark plugs. Within five minutes he had the problem solved. Bianchi Honda worked on it for 2 1/2 years trying everything except for replacing the spark plugs as I had suggested 2 1/2 years ago. I now feel that they wanted me to trade it in so someone in the service department could buy it. We have driven it about 500 miles since the spark plugs were put in, it runs great I am getting 18 miles to a gallon instead of nine.I did inform them I was only getting 9 miles to a gallon I definitely don't want this to happen to another senior citizen.Several times I would get home from a appointment with Bianchi Honda a salesman would call me and try to sell me a new vehicle.

Desired Settlement: I want the cost of the spark plugs that is guaranteed for 100 thousand miles and a reasonable cost that they can agree on of all my visits to Bianchi Honda in 2 1/2 years.

Business Response:

Thank you for the opportunity to respond to the above-referenced complaint.

On July 17, 2014, customer reviewed his vehicle hesitation concern with our Service Advisor ***** *****. During the road test of the vehicle, ***** could only briefly verify the customer’s concern (see advisor comments on repair order attached). Therefore, we advised that due to the vehicle’s age and mileage it could require a torque converter, but that as part of our standard operating procedure, we would need to verify completely before any repair work should be performed. At that time, we provided a cost estimate for the torque converter replacement, should one be needed.
The customer had previously visited the dealership on July 3rd, and during our road test of the vehicle on that date, we could not duplicate his concern.

Prior to July 3, 2014, the customer had not presented the vehicle with a hesitation concern but had visited the Bianchi Honda service department for other unrelated items on the following dates:



5/4/2012; 6/10/2011; 12/10/2010; 4/10/2008; 4/23/2007; 12/18/2006
 
There is nothing further to be provided to the customer and we are pleased that they have found a service facility, close to home, which meets their needs.

5/17/2013 Advertising/Sales Issues | Complaint Details Unavailable