If yes, click here to learn about BBB Accreditation.
This business is not BBB accredited.
Phone: (412) 481-7110 Fax: (412) 481-1916 View Additional Phone Numbers 2312 S 18th St, Pittsburgh, PA 15203
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers body collision services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ultimate Auto Body Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Joseph J Sokolowski, President
AUTO BODY REPAIR & PAINTING AUTO SEAT COVERS, TOPS & UPHOLESTERY TOWING - AUTO TRUCK PAINTING & LETTERING WHEEL ALIGNMENT, FR & AXLE SRV-AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS
Industry TipsAuto Towing
THIS LOCATION IS NOT BBB ACCREDITED
2312 S 18th St
Pittsburgh, PA 15203 (412) 999-6044 (412) 481-7110 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (412) 999-6044(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|11/4/2014||Problems with Product/Service|
Read Complaint Details
Complaint: My car was hit in 2009 and Ultimate Auto Body rpaired the car and it has been back in for the same thing 2 times They have not fixed the car right as of yet and tody I took it backto them again like he told me too and then was told I d to wait another week for them to look at it.
Desired Settlement: What it will costme to get my car repaired elsewhere and for a rental car.
This letter is in response to the Complaint filed against Ultimate Auto Body Inc.
on 11/18/2013. The 2007 Camry LE 4-door sedan was towed in from the Liberty
tubes on 7/19/2009. We did
over $10,000 in repairs to the damages on the vehicle.???
The service was done with quality and precision. The customer was completely
pleased and satisfied with the work we did restoring the vehicle to pre-accident
condition. The customers were so pleased with our craftsmanship that in fact
that the husband brought in his 2006 *** *** ****** cargo van 12/14/2011 with
$7,116.50 in damages. This vehicle was also completed with quality and precision
as all of our has/is done. The vehicle was picked up and the customer was
completely satisfied and happy with the quality in the job done. Now in regards to
this complaint coming up on five years after services were rendered. She got in
contact with us in August/September complaining that the right rear quarter panel
was rusting and the gaps surrounding the bumper cover were way out of alignment.
We then proceeded to have her bring the vehicle to the shop so we can asses what is
wrong. Once the vehicle was here for us too look at we assessed the someone hit the
back rear bumper which caused the bumper to be out of alignment and bowed the
right rear quarter panel causing the paint to split resulting in the panel to rust. We
then set it up to bring in for the repairs due to hearing the unfortunate passing of her
husband and since they have always been good customers we would help her out
as long as we did not have to buy parts. So we took care of the damages (for free)
to the quarter panel (repaired/painted) then tried to realign rear bumper cover until
we realized the bumper reinforcement was damaged and needed replaced.
At this point we informed of this and she would not accept that it was hit in the bumper
and the reinforcement was in need of replacing to correct the gaps alignment. We
then setup an appointment on 11/18/2013 for 9a.m to by and resolve this. She
failed to bring the vehicle in at the appointed time and arrived with the vehicle at 4p.m.
Our business closes 5:30 p.m. and this short amount of time was no where near the
time needed to complete such work, thus why we wanted it at 9 a.m. that morning.
She then demand to our employ that it HAD to be completed that day which was
already cutting in to our scheduling and with us
to resolve this had to move current
jobs around to fit her in on that Monday. The rest of that week was completely booked
until the following Monday. Our employee informed us that she will be scheduled for that
following Monday. She would not accept this and demanded that we flilfill our service
that day due to her being at work. Then when sIte realized it
was not going to happen??
that day she made us feel insanely had that because her husband has passed away that
w&e obligated in doing this. She demanded to the employee that the owner will be
paying for all the work to be done and also to pay in flill the cost of a rental car so
she has temporary transportation during such. She did make it clear that since she
will have to wait a week that she wants the owner to pay as a punishment.
We feel that if this was truly related to the original job done that she would have
addressed these probLems with this vehicles not to long after it was completed.
This does not mean almost five years afterwards. We honor our warranty if it
pertains to the work we have done. The fact that they were happy and satisfied with the
original work done so much they brought theft cargo van for repairs and were satisfied
with that means to us that this was not in result from the work done. Our suspicion was
proved correct was we removed the rear bumper to inspect the mount for proper
alignment and noticed the bumper reinforcement was damaged at some point a
long time after the work we did on the vehicle. We ibel very bad for current situation
in life and tried to make things right for her however nothing we do seems to satis&
her and we still tried helping but she did not show up when she was scheduled for thus
we tried rescheduling. She would not accept this and walked out of the office threatening
us that we will be hearing from her lawyer.
We appreciate your time and effort in hearing our side of this dispute. We do
feel bad over this but as it appears some people can never be satisfied unfortunately.
Ultimate Auto Body Inc.
In response to the letter you received from Ultimate Auto body, Inc., dated
I have only owned this car for four years, not five. Although the original repair work done in July 2009, appeared to be satisfactory, it was last year around September/October 201 when I noticed the rust and gaps surrounding the bumper cover and the alignment of the trunk not being correct. After trying to arrange an appointment to have Ultimate Auto Body, Inc., look at my car at that time, it took over a year to get an appointment to get my car into their garage to be reinserted for this issues that arose. The^had continuous reasons why the^couldn’t take it. First they said they would pick it up and when I would call to confirm, they had an emergency and couldn’t fit me I that day. Then they said I got the dates wrong for them to look at my car, which was not true. I have several witnesses to all of these claims. When they finally took my car in, it was the week of October 21,
2013. They told me it would be done in 3 days. It was not done until Friday, October 25, 2013. I was without my car for the entire week. When I did receive it back that Friday, I noticed that my trunk was still not fixed. I then talked to one of Ultimate Auto Body, Inc. employees about the trunk and he said he would fix it. My trunk lid would not open and it still does not. After speaking to the employee in person on that Friday, he told me to bring it back on Monday. He asked if I could bring it in at , to which I said no, I could not as I had to work all day. I had a friend with me that day and I asked this employee if I could bring it in at 5 .00 pm, after work, so that my friend could give me a ride home. This employee said yes, I could bring it in at . I asked this employee if he would be there at that day and he replied yes, he would. I was actually able to get there at 4:00 pm and the employee said I told you to bring your car in the morning, which we had already discussed that wasn’t possible which was why I asked to bring it in at 5:00 pm. I was then informed they could not look at my car until the following Monday, and that was when I left. I NEVER demanded the work be done that day. My car is rusting from the inside out. If the car was repaired correctly the first time, it should not be rusting from the inside out. The trunk is also rusting on the inside. They are also claiming I made them feel insanely bad because of my husband’s passing. That subject NEVER came into play. My husband’s passing was never brought into it. And I NEVER demanded anything. I also have two witnesses who will testify to that. I did mention a rent a car because they had my car last time for 5 days instead of 3 days. I’m not sure what they meant saying I made it clear since I had to wait that the owner will have to pay as a punishment. I never said that either. They have not addressed the problems with my car because I still have them. I am also enclosing pictures of my car and an estimate from another body shop. They told me they would not work on my car. They said the Unibody was bent and it was not fixed right the first time. Their suspicion was incorrect about the bumper. The only body shop to ever work on my car has been Ultimate Auto body, Inc..
My car was not hit again after they fixed it. And the bumper was never reinforced by anyone except Ultimate Auto body, Inc.. If the reinforcement was in need of replacement it is because Ultimate Auto Body, Inc. did not reinforce it in the first place. Ultimate Auto Body, Inc. did not try to make thing right. Also, if my car had been hit again, I would have turned it into m insurance company. You have my permission to contact them and see if any other claim was made on my car. If you need that information please contace me for it. I have contacted a lawyer in regard to this situation.