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BBB Accredited Business sinceAdditional Locations
Phone: (814) 495-4399 Fax: (814) 495-7379 190 Ragers Hill Rd, South Fork, PA 15956
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Auto Body Repair & Painting
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A BBB Accredited Business since
BBB has determined that JMA Collision Center LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for JMA Collision Center LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Joe Poborsky, Owner Ms. Diane Poborsky, Office Manager
AUTO BODY REPAIR & PAINTING AUTO REPAIR & SERVICE AUTO SEAT COVERS, TOPS & UPHOLESTERY TOWING - AUTO TRUCK PAINTING & LETTERING WHEEL ALIGNMENT, FR & AXLE SRV-AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS
Industry TipsAuto Repair Auto Towing
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We contracted with JMA to custom paint our entire truck. They went 2 weeks past their promise date which caused us 2 extra weeks of car rental. We returned the truck for touch up paint mistakes and the front bumper was reinstalled incorrectly. We purchased a custom hood which they were to paint & install. They put a dent in the hood and had to re-adjust a bolt that nearly pushed a hole thru the hood. The final mistake was that they never painted the inside of the front fenders and returned my truck with bare metal on the inside of both fenders. We paid JMA in full ($6,086) at the time we picked up our truck. Now after speaking with the owner it is his position that they will not paint the fenders and "I should just squirt oil on them" where the his final words as he hung up the on me.
Desired Settlement: Requesting JMA to pay for my truck paint to be completed by another body shop.
To Whom It May Concern:
Mr. ******* ***** brought his truck in on
Mr. ***** said he would like his truck done in two weeks and since this was an entire truck being redone we said we would try, but cannot promise that. Also noted on his file.
In response to the hood. The *****’s purchased a custom fiberglass hood which they said we dented. It is impossible to dent fiberglass. It was a flaw in the manufacturing of the product. The bolts from the hood were supplied by the manufacturer, which was purchased by the *****’s, and any damage to the hood is a manufacturer’s defect. When we heard the bolt was pushing on the fiberglass hood we went to Ms. *****’s place of work and shimmed the bolt free of charge.
During the repairs Mr. ***** asked me if I could cut him a break if he paid me cash. I said I would give him a 6% discount. This made him happy. It was completed on
in July, Mr. and Ms. ***** brought the truck back and complained about the inside of the front fenders not being painted. We explained that it wasn’t something we forgot to do it was the manufacturer who didn’t paint it and as a result it rusted and they were reminded that this was pointed out while the truck was here and it was suggested at that time that they should replace the fenders because, again, this is the only way to resolve this rust issue. They DID NOT want them done. We told them that for something like that to help slow up the rust since they did not want to replace them to spray some oil on it. All of sudden they’re not happy.
It has been brought to our attention that Mr. ***** has been bad mouthing us on social media (copy enclosed) and we are considering taking legal action on this.
We kept the *****’s in constant update and did what they wanted done on the truck. We did nothing wrong and don’t deserve the lies being told. We try as hard as we can to make our customers happy, but for some reason nothing we do can make the *****’s happy. Nothing. It was repeatedly explained to Ms. ***** why the sides were bare and reminded her it was their decision not to have it taken care of. As a result of their decision not to have it taken care of while the truck was here, we will not pay to have someone else take care of it. Ms. ***** continued to interrupt me when I tried to remind her that it was their decision not to replace the fenders. I finally said, “I respectfully have to end this conversation, you have a good day ma’am.
If you have any questions I can be reached at ###-###-####.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Customer Reviews Summary