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BBB Accredited Business since

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Description

Auto Body Repair & Painting

BBB Accreditation

A BBB Accredited Business since

BBB has determined that C & R Collision meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for C & R Collision include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Additional Information

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BBB file opened: April 25, 2013 Business started: 01/01/2010 in PA
Type of Entity

Sole Proprietorship

Business Management
Mr. Claudio Asturi, Owner Ms. Mercedes Haines, Office Manager
Contact Information
Principal: Mr. Claudio Asturi, Owner
Business Category

AUTO BODY REPAIR & PAINTING AUTO SEAT COVERS, TOPS & UPHOLESTERY TOWING - AUTO TRUCK PAINTING & LETTERING WHEEL ALIGNMENT, FR & AXLE SRV-AUTO AUTO REPAIR - WINDSHIELD, GLASS SHOPS


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Complaint Detail(s)

9/10/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was recently involved in a car accident. The tow truck from C&R arrived before the police. Once I was done giving the police my statement the police officer informed me that I would have to have my car towed immediately. I asked the C&R driver if I would incur any cost if my insurance company wanted the repairs done by another body shop. The driver told me no "there will be no cost". I knew this sounded suspicious but I figured their business model was to find accidents and hope either the driver or insurance company would not want to go though the trouble of having the car towed to another shop and then they would get the business. My insurance company has a proffered vendors list and C&R is not on it. So I arranged to have my car towed to another shop. I called C&R to inform them. They tried to talk me out of it but I told them I was simply following the advice of my insurance company. Once again they made no mention of a fee. About 30 minutes later the second service that would be towing my car to the other body shop called to say that C&R would not release my car unless I paid them $635. I called C&R and told them they I specifiically asked if their would be a charge and they said no. C&R said we told you "there would be no charge for you but your insurance company will have to pay". I argued and told them how they tricked me at best but in reality actually flat out lied. In order to get my car I had to pay them and was reimbursed by my insurance. When I actually saw the bill they charged $285 for a 2 mile tow and $40 for cleanup. I can assure they did not clean up any damage from my car and the street was littered with debris from both cars. I feel as though C&R lies about their fees and traps people.

Desired Settlement: I would like my money refunded and I want to make sure others are aware of their shady practices.

Business Response:

August 26, 2013 

To whom it may concern, 

In regards to Mr. *********** complaint against us we are sorry he feels we were "Shady" or "tricking him". However this is common practice in the Towing and collision industry. Mr. ********* was told by our driver that he wouldn' t have to pay because his insurance would cover it. And if he chose to have his car repaired at our facility he would not be charged storage at all. Originally Mr. ********* was intending to have his car fixed at our facility but changed his mind. In a situation where the car goes to another shop, the tow truck company that picks up  the vehicle pays the charges to have the car released. In this case they did not pay.
 

So it became Mr. *********** responsibility to pay the charges so we could release the car to them. We do not feel we owe Mr. ********* a refund since he was already reimbursed by his insurance. Again we are sorry Mr. ********* felt in any way that we duped him. That was of course not our intention. But we did provide a service for Mr. ********* and for that we do need paid. Hope this clears the air. 

Thank you,