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BBB Accredited Business since

Harold Shepley & Associates LLC

Additional Locations

Phone: (814) 444-0500 Fax: (814) 445-3976 View Additional Phone Numbers 209 W Patriot St, Somerset, PA 15501 http://www.shepleylaw.com/


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Description

This company is a full service debt law firm offering bankruptcy assistance throughout Pennsylvania and debt negotiation services are provided over all 50 states.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Harold Shepley & Associates LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Harold Shepley & Associates LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Harold Shepley & Associates LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 23, 2004 Business started: 05/01/1995
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Disciplinary Board of the Supreme Court of Pennsylvania
601 Commonwealth Ave., Suite 5600 , Harrisburg PA 17120
http://www.padisciplinaryboard.org
Phone Number: 717-231-3380
Fax Number: 717-231-3381
The number is 76267.

Type of Entity

Corporation

Business Management
Harold W Shepley, Esq. Ms. Cory Knorr, Office Manager
Contact Information
Principal: Harold W Shepley, Esq.
Business Category

ATTORNEYS - BANKRUPTCY & TAXES CREDIT & DEBT COUNSELING ATTORNEYS

Alternate Business Names
Shepley, Harold & Associates LLC

Additional Locations

  • 209 W Patriot St

    Somerset, PA 15501 (814) 444-0500 (877) 553-3389 (866) 284-7062

  • 650 Ridge Rd

    Pittsburgh, PA 15205 (412) 281-2127

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/9/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They refuse to give me a refund of $230. I never used their services nor returned any of the paperwork needed to complete the enrollment process. I was told because it was already drafted they can not refund my money. I have talked to them several times. Lisa was very rude and hung the phone up on me. Bob was very helpful but gave me incorrect information.

Desired Settlement: I would like to have my 230.00 refunded to me.

Business Response:

February 4, 2015

Re: ****** ****** (ID ********}

To Whom It May Concern:

Ms. ****** had a consultation with one of our counselors and enrolled in our Debt Negotiation Program on December 4, 2014. During the consultation, she was told that the first four drafts are a retainer and are nonrefundable. When she enrolled, she did a verbal draft authorization. In the verbal draft authorization, she agrees to make monthly payments of $230, starting January 25, 2015, and she states that she understands the first payments, once drafted, are nonrefundable. (We have a recording of this. I will gladly provide this to you via email, if requested.)

Since she was enrolled in the Debt Negotiation Program, we were doing work. Enclosed, you will find an invoice for the work that we had performed for her and our issue notes.

On January 27, 2015, Ms. ****** called to cancel (after the draft went through). She spoke with two of our employees on January 27 and 28, 2015. I, personally, spoke with her on January 28, 2015 and explained that we will not be refunding the money because we had done work for her and she was told a couple of times that the first four drafts are a retainer and are nonrefundable. I also told her that she did the verbal draft authorization, in which she states she understood that it would be nonrefundable. She was the one that was rude to us; she spoke over us. In fact, she hung up on me.

In conclusion, Ms. ****** could have cancelled at any time. We had called several times and left messages. She never answered our calls, called, emailed or sent in a letter, stating that she wanted to cancel (until after the draft went through). Once she told us to cancel on January 28, 2015, we immediately processed it (as is our process).


 

 


Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

In the papers provided by the business, it says on 12/15/2014 at 3:15 pm that they would not be defending me since I had not paid the retainer and they could not get in contact with me. The email they tried to deliver was undelivered but it appears they charged for that as well. 

Regards,

****** ******