Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of Harold Shepley & Associates LLC?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Harold Shepley & Associates LLC

Additional Locations

Phone: (814) 444-0500 Fax: (814) 445-3976 View Additional Phone Numbers 209 W Patriot St, Somerset, PA 15501

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company is a full service debt law firm offering bankruptcy assistance throughout Pennsylvania and debt negotiation services are provided over all 50 states.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Harold Shepley & Associates LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Harold Shepley & Associates LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Harold Shepley & Associates LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 23, 2004 Business started: 05/01/1995
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Disciplinary Board of the Supreme Court of Pennsylvania
601 Commonwealth Ave., Suite 5600 , Harrisburg PA 17120
Phone Number: 717-231-3380
Fax Number: 717-231-3381
The number is 76267.

Type of Entity


Business Management
Harold W Shepley, Esq. Ms. Cory Knorr, Office Manager
Contact Information
Principal: Harold W Shepley, Esq.
Business Category


Alternate Business Names
Shepley, Harold & Associates LLC

Additional Locations

  • 209 W Patriot St

    Somerset, PA 15501 (814) 444-0500 (877) 553-3389 (866) 284-7062

  • 650 Ridge Rd

    Pittsburgh, PA 15205 (412) 281-2127


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

  • (866) 284-7062(Phone)
  • (877) 553-3389(Phone)
Find a LocationX

  Change Location
Show Only Accredited Locations

Complaint Detail(s)

2/9/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: They refuse to give me a refund of $230. I never used their services nor returned any of the paperwork needed to complete the enrollment process. I was told because it was already drafted they can not refund my money. I have talked to them several times. Lisa was very rude and hung the phone up on me. Bob was very helpful but gave me incorrect information.

Desired Settlement: I would like to have my 230.00 refunded to me.

Business Response:

February 4, 2015

Re: ****** ****** (ID ********}

To Whom It May Concern:

Ms. ****** had a consultation with one of our counselors and enrolled in our Debt Negotiation Program on December 4, 2014. During the consultation, she was told that the first four drafts are a retainer and are nonrefundable. When she enrolled, she did a verbal draft authorization. In the verbal draft authorization, she agrees to make monthly payments of $230, starting January 25, 2015, and she states that she understands the first payments, once drafted, are nonrefundable. (We have a recording of this. I will gladly provide this to you via email, if requested.)

Since she was enrolled in the Debt Negotiation Program, we were doing work. Enclosed, you will find an invoice for the work that we had performed for her and our issue notes.

On January 27, 2015, Ms. ****** called to cancel (after the draft went through). She spoke with two of our employees on January 27 and 28, 2015. I, personally, spoke with her on January 28, 2015 and explained that we will not be refunding the money because we had done work for her and she was told a couple of times that the first four drafts are a retainer and are nonrefundable. I also told her that she did the verbal draft authorization, in which she states she understood that it would be nonrefundable. She was the one that was rude to us; she spoke over us. In fact, she hung up on me.

In conclusion, Ms. ****** could have cancelled at any time. We had called several times and left messages. She never answered our calls, called, emailed or sent in a letter, stating that she wanted to cancel (until after the draft went through). Once she told us to cancel on January 28, 2015, we immediately processed it (as is our process).



Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

In the papers provided by the business, it says on 12/15/2014 at 3:15 pm that they would not be defending me since I had not paid the retainer and they could not get in contact with me. The email they tried to deliver was undelivered but it appears they charged for that as well. 


****** ******