Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Pittsburgh Steelers has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pittsburgh Steelers

      3400 S Water St Pittsburgh, PA 15203-2349

      BBB Accredited Business
    • Pittsburgh Steelers

      900 Art Rooney Ave Pittsburgh, PA 15212-5735

      BBB Accredited Business
    • Pittsburgh Steelers

      1911 Leesburg Grove City Rd Grove City, PA 16127-3356

      BBB Accredited Business

    Business ProfileforPittsburgh Steelers

    Athletic Organizations
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/24/1991

    Years in Business: 90

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    The Pittsburgh Steelers are a professional football team.

    Business Details

    This is a multi-location business.

    Find a Location

    Pittsburgh Steelers has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pittsburgh Steelers

        3400 S Water St Pittsburgh, PA 15203-2349

        BBB Accredited Business
      • Pittsburgh Steelers

        900 Art Rooney Ave Pittsburgh, PA 15212-5735

        BBB Accredited Business
      • Pittsburgh Steelers

        1911 Leesburg Grove City Rd Grove City, PA 16127-3356

        BBB Accredited Business
      Location of This Business
      3400 S Water St, Pittsburgh, PA 15203-2349
      BBB File Opened:
      2/7/1991
      Years in Business:
      90
      Business Started:
      7/8/1933
      Accredited Since:
      1/24/1991
      Alternate Business Name
      • Steelers/Pittsburgh Sideline Store
      • Heinz Field
      Business Management
      • Mr. James Sacco, Facility Manager
      • Ms. Colleen Kimmel, Accounts Payable Staff
      • Mr. Robb Gedrys, Director of Sales and Marketing
      Contact Information

      Customer Contact

      • Mr. Robb Gedrys, Director of Sales and Marketing
      Additional Contact Information

      Fax Numbers

      • (412) 432-7876
        Primary Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/01/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On Sunday October 16th 2022 I ordered a Pittsburgh steelers jacket, order ********** and accidentally put my home address as my shipping address and my shipping address as my home address. The next day Monday October 17th I immediately called them as soon as they opened and explained what I did and asked if they could change the addresses around and they told me that they couldn't that the order had already left. And I explained and said that I probably won't receive my package due to where I live and people living around me, they said there was nothing they could do. So on October 20th it was delivered at my door according to FedEx at 1:04 pm, well, I'm at work at that time, so I call FedEx and told them that I didn't receive it and so filed a case with them, they finally told me that they couldn't help me and that I would have to talk to the shipper, so I spoke to the Pittsburgh steelers pro shop again and was told to email the supervisor since I had ordered it on the phone, so I emailed the supervisor and told him/her what I did of how I mixed the addresses and I get a reply that reads We do apologize but since the order was entered on the webstore and FedEx delivered to the address entered on the webstore order, we are not able to reship the order to you or issue you a refund. They said the could give me a 25% discount on my next order and free standard shipping. That is not what I want, I want my $77.39 back or a jacket please. Thank you
      Read More

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      Better Business Bureau of Western Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.