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BBB Accredited Business since
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This company offers national league hockey play.
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A BBB Accredited Business since
BBB has determined that Pittsburgh Penguins meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Pittsburgh Penguins include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Business ManagementMr. Dave Soltesz, Vice President Advertising Mr. Howard Baldwin, President Ms. Elaine Heuselder, Secretary Mr. Phil Langen, Vice President/Public Relation Mr. Garvin Warden, C.E.O.
Alternate Business NamesPittsburgh Hockey Associates
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Pittsburgh Penguins organization has ignored my complaint about the locations of my seats at Consol Energy since they moved to Mellon Arena in 2011.Our Full Season seats at Mellon Arena were in Section * the last row in Seats numbered 3, 4, 5 and 6. Although the number started with number 3 they were isle seats. They were numbered incorrectly due to the curve of the arena. When they were assigning seats, I called the Penguins organization several times to confirm that these were isle seats to ensure that the new seats would be isle seats. I called every two weeks as this was explained to me to be the schedule they were using to assign seats. No one called me back, I had to call them. Each off season, I went through the process for requesting seat re-assignment in my Section for which I pay a premium. They claimed that they would put a note about my request in case future tickets became available. I have no evidence of this and no one ever contacted me with an offer. I consistently called over the years with no assistance. In year three, they offered me seats in a different Section that was not the Premium seating. This was not the product I had paid and I did not consider it an even exchange.Earlier this year, I learned that the seats next to ours, on the isle became available and another season ticket holder switch to those tickets. Apparently the note meant nothing. After years of frustration, I am forced to submit my complaint in a more formal manner.
Desired Settlement: Isle seats in my Premium Section
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This Penguins Organizatin response continues to ingore the complaint.
They claim in their response that "assigned aisle seats are based off of seniority". I have been attending Penguins games for over a decade, purchased 4 FULL season ticket packages at premium seat prices, and should have been given seniority consideration. They made a mistake. Over the past three years, I repeatedly tried to ask for assistance on correcting this mistake, but the customer service staff refuses to provide alternatives in the premium seat level.
I understand that correcting a mistake is difficult. Customers don't expect you to be perfect, we expect you to fix things when they go wrong.
In Lemieux's January 2013 statement to Penguin Fans, he states "We want to thank you for your patience and you loyalty to the Penguins. We hope to repay it many times over." I am highly disappointed that these are just words.
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed.
|5/20/2013||Problems with Product/Service | Complaint Details Unavailable|
|10/31/2012||Problems with Product/Service|