Business ProfileforLobos Management Company

I have been a tenant at the Pine View apartment's for almost 7 years. Upon moving into my 2-bedroom apartment, it was obvious that the carpet, cabinets, countertops, closet doors, as well as the entire bathroom was extremely dated. I was able to see past these issues because I was eager to move, had an animal (cat), and the price seemed fair. ($781 per month, ******* pickup included)The property manager at the time possessed intellect, kindness, and was highly professional. The apartment and management at the time checked most of my boxes. After living at Pine View for approximately 4 years, natural wear and tear began to occur within my unit. Many things also began to break. The tub/shower began to spew water and would not turn off. Maintenance came that day but unfortunately the worker spoke very little English. Therefore, I was not explained the problem or solution. The shower/tub broke approximately 6 more times. A new maintenance man arrived almost every time and blamed the prior worker for not completing the job correctly. This same issue occurred with my toilet. But this time the complex was under new management. Any call that was answered by this individual was met with ignorance (the unintelligent type) and excuses. The toilet overflowed for the eighth time within a 2-month period, and the "Building manager" refused to send someone to repair the clog. My 14-year-old son and myself did not have a working toilet until the following afternoon. I called Lobos to express my displeasure with the situation, and BM rudely raised her voice and hung up the phone. Highly unprofessional. Other issues include a broken window, drawers falling out, broken cabinets, rats in the walls, and the list goes on and on. This place is disguising and uninhabitable. I am a college graduate and a professional. Never once have I been late on rent. I am now looking for a new place to live. They are losing an excellent tenant. 8 tenants have left in the past 3 months. A shame.

Dear BBB, Thank you for alerting to me to this situation. Though I do not know ****, I agree that she must be an excellent tenant (I know she won a Halloween decorating contest) and I do not want to lose her. I apologize for any misunderstood interaction with the staff, and will have a new manager reach out to her to take care of any of her issues. Thank you again, ***