BBB Says More Complaints, Reviews Filed During Summer

What You Need to Know To Avoid Issues and Keep Your Cool
June 18, 2014

The temperature is not the only thing that rises in Arizona each summer. Better Business Bureau Serving Central, Northern and Western Arizona (BBB) reports receiving more complaints and customer reviews during July and August than any other months of the year. With July just around the corner, and the knowledge that nearly 20 percent of all complaints and reviews are filed during Arizona’s two hottest months, BBB identifies last summer’s most complained about industries to help consumers and businesses keep their cool.

Throughout 2013, BBB processed over 22,000 complaints against companies headquartered in greater Arizona, with more than 4,000 processed in July and August. Since May 2013, over 15,000 BBB Customer Reviews have been submitted providing positive, negative or neutral feedback about experiences with local companies, and of those, more than 3,100 were submitted during July and August.

Most Complained About Industries During the Summer Months of 2013:

  1. Truck Rent & Lease: For many people summer is the most practical time to move due to school breaks and vacations. For those moving themselves, ensure you have reserved a rental truck large enough for your items and confirm with the rental company before arriving that your vehicle is available for pickup.

  1. Auto Dealers – New Cars: When purchasing a new vehicle, read through and understand all components of the contract before signing. Confirm what the warranty will cover and ensure all costs are listed and broken down correctly.

  1. Auto Dealers – Used Cars: When looking for a used car, obtain a vehicle history report by using the Vehicle Identification Number (VIN) located on the driver’s side dashboard. The report willprovide important information about the car’s past, which might impact your purchasing decision. Make sure to receive all promises for repairs in writing and that a completion date is included.

  1. Airlines: Before submitting final payment online, pay close attention to the dates being booked and the airline’s refund policy. Once you receive a flight confirmation number, additional fees may be required to switch dates, times and obtain refunds.

  1. Door-to-Door Magazines Sales:Do not be taken in by emotional stories, such as pleas to help students earn or win a trip, claims that parents or grandparents are residents of the neighborhood, or claims to raise funds for a local charity or children’s organization—unless you know with certainty the claims are true or you personally know the individual.

About BBB of Central, Northern & Western Arizona 
For more than 100 years, Better Business Bureau (BBB) has been helping people find businesses, brands and charities they can trust. In 2015, people turned to BBB more than 172 million times for BBB Business Reviews on more than 5.3 million businesses and 11,000 charities, all available free at Incorporated locally in 1938, BBB serving Central, Northern and Western Arizona serves 10 counties through its campuses in Phoenix, Lake Havasu City, Prescott and Yuma, supported by over 11,500 BBB Accredited Businesses. Businesses that earn BBB Accreditation contractually agree and adhere to high standards of ethical business practices. BBB provides objective advice, free business reviews and charity reports, and educational information on topics affecting marketplace trust.