A single termite doesn’t seem dangerous or menacing, but a whole colony can inflict serious structural damage on a home in a fairly short period of time. When a flyswatter, mousetrap or repelling spray is not enough, it's probably time to call a professional. Better Business Bureau (BBB) advises consumers to do their homework before hiring a pest control service.
Termites are known as “silent destroyers” because of their ability to chew undetected through wood, flooring and even wallpaper. Each year, termites cause about $5 billion in property damage, according to the National Pest Management Association (NPMA), a BBB National Partner.
Locally in 2013, BBB received 122 complaints against pest control services, and more than 41,000 inquiries. So far this year, BBB has received 29 complaints and more than 11,200 inquiries for pest control services. Common complaints allege service and repair issues.
Complaints allege consumers pay for either a monthly or annual treatment fee, yet the guaranteed treated areas remain infected after being sprayed. Other complaints claim plants are accidentally sprayed and killed by the chemicals. Consumers are also sharing their experiences with BBB by leaving 40 customer reviews so far this year; 107 were submitted last year for companies offering pest control services.
BBB offers the following four tips from NPMA for those looking to prevent termite damage in their home:
About BBB of Central, Northern & Western Arizona
BBB is an unbiased organization that sets and upholds high standards for fair and honest business behavior. In 2013, people turned to BBB more than 132 million times for BBB Business Reviews® on more than 4.5 million businesses and BBB Wise Giving ReportsTM on 11,000 charities, all available free at bbb.org. Incorporated locally in 1938, today your BBB serves communities in central, northern and western Arizona, supported by over 10,900 BBB Accredited Businesses. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free business reviews and charity reports, and educational information on topics affecting marketplace trust.