In 2013, Better Business Bureau Serving Central, Northern and WesternArizona (BBB) processed 88 complaints filed against Yuma County businesses andreceived over 15,000 inquiries from consumers requesting information on localcompanies. BBB names the top five most complained about industries for YumaCounty in 2013.
“Although BBB is known for its complaint handling services, localresidents also use our resources to research companies before before hiringthem,” said Janet Torricellas, BBB Yuma County Branch Director. “By namingthese industries, consumers will be more aware and educated when it comes toselecting the right business and avoid situations that might lead tocomplaints.”
BBB offers the top five most complained about industries for YumaCounty and tips for consumers to follow for related products and services:
1. OfficeSupplies by deceptive telemarketers - Although some office supply sales by telemarketers may be legitimate,there are those few that use deceptive ploys to mislead you into thinking thatthey are associated with a well-known supplier. Ask the caller questions aboutthe supplier they represent and get everything in writing before placing anorder.
2. RoofingContractors - Beforehiring a roofing contractor, ask questions about their business and geteverything in writing. Make sure the contractor has a current Arizona Registrarof Contractors (ROC) license azroc.gov and history with BBB yuma.bbb.org. Some contractors may require a deposit before starting the work.However, as a general rule, consumers should not pay more than 1/3 of the costup front. Lastly, the final payment should not be made until after the job iscomplete and passes any required inspections.
3. AutoDealers New Cars - Whenconsidering buying a new car, it’s recommended to test drive it to make sureit’s the car you want. Take time to check for visible scratches andblemishes. Get copies of all documents,including the bill of sale, warranty papers, vehicle registration, financingagreements, etc. Read and understand the contract and financing. DO NOT signthe contract until you’re satisfied that everything you are paying for isaccounted for; get all verbal promises in writing in the final contract.
4. LubricatingService - Most service stations include a vehicle service inspectionalong with an oil change, as well as inspect other critical fluid levels inyour car. Before you drive away, make sure you are satisfied with the servicesprovided. Check your owners manual to see when your next service is due.
5. PropertyManagement - If you have chosen to rent out your propertybut are unable or uninterested in being an active landlord, you’ll want to hirea property manager to take on the responsibilities. Get referrals and ask yourrealtor to suggest managers in the area where your rental property is located. In most states it’s necessary forproperty managers to have a real estate broker’s license or a propertymanagement license, check with the Arizona Department of Real Estate (AZRE) www.azre.gov.
When considering doing business with a company in any industry, taketime to research their track record in the marketplace. Start by visiting www.arizonabbb.org to access BBB Business Reviews andconfirm the license status of an Arizona contractor by visiting the ArizonaRegistrar of Contractors at www.azroc.gov.