Five BBB Tips To Consider When Hiring a Contractor For a New Home Project

January 06, 2014

The start of a new year for many means the start of a new home improvement project.Hiring a reliable contractoris one of the most important steps as it affects not only the quality of the project but also whether or not it will be completed on time. As a commonly complained about industry at Better Business Bureau (BBB), consumers are encouraged to extensively research contractors before hiring and making a significant investment.

In 2013, Better Business Bureau ofCentral, Northern and Western Arizona (BBB) received 127 complaints against general contractors, which is 13% less compared to complaints received in 2012.  

“Although most contractors are reliable, there are those unscrupulous few who collect money and fail to complete the work,” said Janet Torricellas, BBB Director of the Yuma County Office. “Knowing the red flags and being cautious will help consumers choose a trustworthy contractor to help finish home improvement projects on time.”

BBB advises consumers to be aware of the following red flags to help prevent home improvement rip-offs:

1.    Door-to-door solicitations: Keep in mind that some contractors who attempt to gain business by visiting door-to-door or through "coldcalls" may not be with a local, established business, but instead might just be passing through trying to make a quick buck.


2.    Materials left over from a previous job: Be careful if a contractor shows up at your doorstep offering a cut-rate price on a project because they have left over materials from a recent job - possibly from a neighbor’s house or the house “down the street.” This is a common ploy of fly-by-night operators or handymen who are based out-of-state and use their trucks as their place of business.


3.    Missing contact information: Be sure to check the contractor’s contact information. At a minimum, require a working phone number and an address and verify the information with BBB at Also verify licensing information with the Arizona Registrar of Contractors (ROC) at


4.    High pressure sales tactics: A reputable contractor recognizes that consumers need time to consider all the factors involved indeciding which contractor to hire. Take the time to check references and verify professional designations and affiliations. Also, verify insurance, and check licensing and bonding requirements. Obtaining three written estimates from different companies is also recommended.


5.    Upfront or cash only payment options: Whatever the reason, never pay for the entire project upfront. Make payments by credit/debit card or check as a credit/debit card statement or cancelled check can serve as proof of payment, if needed. Agree on a payment plan before work begins. The payment plan should include partial payments made throughout the length of the project.  Do not make the final payment or sign an affidavit of final release until you are satisfied with the work.


Consumers can check the status of a general contractor’s license by visiting the Arizona Registrar of Contractors at

For more information or to request an interview with a BBB spokesperson, contact JanetTorricellas at 928-919-7940 or by email at


About BBB of Central, Northern & Western Arizona 
BBB is an unbiased organization that sets and upholds high standards for fair and honest business behavior. In 2014, people turned to BBB more than 165 million times for BBB Business Reviews® on more than 4.7 million businesses and 11,000 charities, all available free at  Incorporated locally in 1938, BBB Serving Central, Northern and Western Arizona is supported by over 11,400 BBB Accredited Businesses. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free business reviews and charity reports, and educational information on topics affecting marketplace trust.