BBB Logo

Better Business Bureau ®
Start With Trust®
Central, Northern and Western Arizona
Tune Up Your Knowledge on Choosing a Trustworthy Repair Shop
September 06, 2013
Knowing where to find trustworthy information on local repair shops, can help get repairs completed accurately and in a timely manner. Better Business Bureau (BBB) offers some tips to help consumer avoid filing a complaint concerning auto repair.

When choosing the right repair shop, a crash course in auto mechanics is not needed to find a trustworthy shop. Knowing where to find trustworthy information on local repair shops, can help get repairs completed accurately and in a timely manner. Better Business Bureau (BBB) offers some tips to help consumer avoid filing a complaint concerning auto repair.

“No matter what you drive, sports car, family sedan, pick-up or mini-van, when you go in for repairs or service, you want the job done right,” said Matthew Fehling, BBB President/CEO.

Nationally, BBB received more than 14,000 complaints against auto repair shops in 2012, while locally more than 400 complaints were processed. Most complaints dealt specifically with repair issues, while others involved service or billing issues. So far this year, BBB has received over 39,000 requests from consumers looking for information on this industry.

To ensure repairs are fixed without a glitch, BBB and the National Institute for Automotive Service Excellence (ASE) advise consumers to do their research consider the following tips:

Become familiar with your car and your local auto shops. Read your owner's manual and follow the manufacturer's suggested service schedule. Researching local repair shops before you need one, will allow you to make better decisions than when you are stressed and in need of auto repair.

Do your research. While recommendations from friends and family are helpful, remember to review the auto body shop’s BBB Business Review at www.arizonabbb.org.

Scope it out. Once you choose a repair shop, use them for minor repair jobs and if you are pleased, trust them with more complicated repairs. Professional establishments will have a courteous and helpful staff. The service writer should be willing to answer all of your questions.

Get it in writing. Before authorizing repairs, get a written estimate for parts and labor and instruct the shop to get your permission before making additional repairs.

Make sure you receive notification by having the service manager write a request on the bottom of the repair order. Give out phone numbers where you can be reached and before you leave, be sure to understand all shop policies regarding labor rates, guarantees and acceptable methods of payment.

Get everything in writing. When you pick up your vehicle, get an explanation of the work completed and get all guarantees in writing. Ask them to point out any major new parts that have been installed. Your repair bill should be itemized so that if a problem occurs later, you can prove the item is covered by the guarantee.

Contact the BBB AUTO LINE. If your car is experiencing an issue that you think could be a result of a failed motor vehicle warranty, contact the BBB Auto Line at www.bbb.org/us/arizona-lemon-law or call 800-955-5100. The BBB Auto Line is a dispute resolution program that can help you resolve a lemon law complaint, as long as your vehicle falls within the warranty manufacturer timeframe.

About BBB of Central, Northern & Western Arizona 
BBB is an unbiased organization that sets and upholds high standards for fair and honest business behavior. In 2013, people turned to BBB more than 132 million times for BBB Business Reviews® on more than 4.5 million businesses and BBB Wise Giving ReportsTM on 11,000 charities, all available free at bbb.org. Incorporated locally in 1938, today your BBB serves communities in central, northern and western Arizona, supported by over 10,900 BBB Accredited Businesses. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free business reviews and charity reports, and educational information on topics affecting marketplace trust.

 

Sign up for our monthly consumer newsletter!