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Educational Consumer Tips

Air Conditioning; Find a Trustworthy Company While Avoiding the Heat

Author: Better Business Bureau
Published:
Category: Service

When it’s hot, you need a quality air conditioning/refrigeration (HVACR) contractor who is knowledgeable, skilled, and qualified. Your BBB recommends the following steps to find the perfect AC Company for your household or business:

Only Hire Licensed Contractors
The ROC requires that companies list their license numbers on all advertisements. That does not, however, mean that consumers should take that listing at face value. Be sure to check the standing of the company’s license by calling the ROC at 602.542.1525. Remember that a license’s status can change at any time. Report unlicensed contractors to the ROC. 

Get Estimates
Try to obtain at least three Quotes. If you need a contractor, seek them out through research. A company showing up at your door unannounced or cold calling you could be a red flag. When reviewing estimates, keep in mind that cheaper is not always better and you may get what you paid for. If you are in a bind and in need of an AC company, timely e-quotes from BBB Accredited Businesses near you are available for free at www.searchbbb.org .

Get Everything in Writing
Make sure all agreements are in writing and include any subcontractors who may be hired and will have access to your home. Ask the company about subcontractors and consider doing the same research on them. Make sure you have read all the fine print and are not agreeing to further services or maintenance contracts unless you choose to do so. 

If you believe a contractor you hired has not performed quality work, is in breach of your contract with them, or has been abusive you may wish to file a formal complaint with the ROC at www.azroc.gov or any ROC office. If your complaint involves customer service or advertising/ sales issues you may file your complaint with BBB at www.arizonabbb.org. For further tips and information, consumers may consider a visit to the Electric League of Arizona at www.azhomerepairs.org.