Privacy Policy

  
     

Better Business Bureau (BBB) of Central, Northern & Western Arizona is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide online.

BBB Commitment to Online Security

Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. Personal information is accessible only by staff and volunteers designated to handle online complaints or requests. All BBB agents and contractors with access to personal information obtained on the BBB web site are also bound to adhere to this policy.

Personal Information That BBB May Collect Online

The BBB collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers and complaint and inquiry information. The BBB may also collect business information and billing information from sole proprietorships that apply for membership or program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity. The BBB’s complaint form is hosted by the Council of Better Business Bureaus, which processes your complaint according to its own privacy and security policies.

The BBB does not knowingly collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.

How BBB May Use Personal Information Collected Online

Unless you otherwise consent, we will use your personal information only for the purpose for which it is submitted, such as to reply to your emails, handle your complaints, customer reviews, request for a quote, and process billing and business requests related to program participation, and we will use such information to provide operational notices, in program record-keeping and to conduct research on industry marketplace practices. Our research may lead to the publication of aggregate demographical data but will not result in the reporting or publication of any personal information provided to us. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a mailing list to receive information about other BBB programs and services and about ways to support BBB. This election box only appears in places where the department collecting personal information maintains such lists. At any time you can add or remove your name from a BBB list by contacting us at unsubscribe@arizonabbb.org.

How Your Information May Be Shared

In order to process complaints against businesses, the BBB will transfer complaints received online to the company complained about. It is also possible that a complaint, request or inquiry will be more appropriately handled by another BBB, in which case the request or inquiry will be transferred to the proper BBB. By completing a complaint form or sending us a request or inquiry, you are allowing us to forward your information to the proper business and also to the proper BBB, if necessary. Without submission of the requested information, the BBB will not be able to share your information and process your complaint. The BBB never sells or rents personal information.

We will also release personal information to appropriate governmental authorities under the following circumstances:

  • Where release is required by law (for example, a subpoena) or regulations, or is requested by a government agency conducting investigations or proceedings;
  • Where our records indicate a company may be engaged in fraudulent activity or other deceptive practice that a governmental agency should be made aware of;
  • Where warranted by a company’s failure to participate in the BBB’s advertising self-regulatory process; or where your communications suggest possible harm to others.
  • To appropriate persons, where your communication suggests possible harm to others.
  • You provide BBB authorization to share your personal information and who you authorize BBB to share it with.

Help Us Keep Your Personal Information Accurate

If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request at info@arizonabbb.org. Let us also know the department or BBB program that led to your submission of personal information so we may efficiently locate your information.

Computer Tracking and Cookies

Our web sites are not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information. 

Our web site also recognizes the online site where a visitor "clicked-to-check" on the Accredited Business Online Seal of a business participant, but we cannot identify the visitor or the visitor’s address. Site information is used to confirm participation in the Accredited Business Online Seal program and may be used to advise participants of the numbers of visitors who come to our site from their sites. No personal information is collected.

Our Web sites also recognize the online site where a visitor "clicks" on the Submit a Customer Review Button of a business participant, but we cannot identify the visitor or the visitor's address. Site information is used for participation in the Submit a Customer Review Button program and may be used to advise participants of the numbers of visitors who come to our site from their sites. No personal information is collected. 

Our Web sites also recognize the online site where a visitor "clicks" on the Request a Quote Button of a business participant, but we cannot identify the visitor or the visitor's address. Site information is used for participation in the Request a Quote Button program and may be used to advise participants of the numbers of visitors who come to our site from their sites. No personal information is collected. 

A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. BBB uses non-identifying cookies to provide easier site navigation and access to forms. You can still use BBB sites if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.

BBB collects data from the device and application you use to access our services, such as your IP address and browser type. We may also infer your geographic location based on your IP address.  BBB does not share your IP address with other parties. We may use this information for our own market research and in the development and deployment of services.  Those services may include information on your general location but will not contain information personally identifiable to you.

Better Business Bureau (BBB) of Central, Northern & Western Arizona uses Google Analytics Displayed Advertising Remarketing.  Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager.

You can also install the Google Analytics Opt-out Browser Add-on.

Better Business Bureau (BBB) of Central, Northern & Western Arizona uses Live Chat.  The Live Chat service records your chat information including your IP address and any other information you provide BBB via the Live Chat service.  

Problems or Complaints with BBB Privacy Policy
If you have a complaint about the BBB’s compliance with this privacy policy, you may contact us at privacy@arizonabbb.org.