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            • WebPT Inc

              111 W Monroe St Ste 200 Phoenix, AZ 85003-1704

              BBB Accredited Business

            Customer ReviewsforWebPT Inc

            Computer Hardware
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            5 Customer Reviews

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            • Review from Christian O

              1 star

              12/12/2023

              **************** is very bad. The ***************** representative that was assigned to our office advised me to add my massage therapists as licensed providers in order for me to be able to add them to the scheduling but failed to let me know that they will be charged extra as licensed providers in my bill. When the bill finally came and I overpayed, they refused to return my payments and claims that it was my fault for not checking it. On another note, their system is extremely slow.
            • Review from Brittany M

              1 star

              10/09/2023

              I am an LMT and have a medically focused practice, therefore, most of what I do overlaps with some of what PT's do. Given this fact, I have been searching for a new EMR and RMC system that is all integrated. I just got off of a "sales call" that couldn't have been longer than 3 minutes with *****. ***** clearly thought that being on a call with me was a waste of his time. I got eye rolls, told maybe I should find someone to *****-rig a system together for massage therapists since they don't exist even after telling him multiple times that what WebPT offers is what I am looking for. He immediately told me that I would be looking at paying $300-$700 a month and asked if that was something I could afford because he didn't want to waste time, you know giving me a demo like we were supposed to be doing. He told me they charge $150 per month to use their scheduler and scoffed at me when I get all of that functionality for free from another platform. He did everything he could to try to get me off of the phone by throwing what he figured were numbers I couldn't afford. The fact is I can afford that, and I will pay another company that money now, because ***** you were demeaning and dismissive. This is the third phone call I have set-up with this company's sales department and have all three times been treated terribly.
            • Review from Cathy C

              1 star

              05/09/2023

              I was WebPT clinic for 4 years. In that time, my billing manager changed no less than 2 times, with each one getting more and more unresponsive. I constantly had to ask to schedule meetings that were never followed up with, they refused to read any of my insurance verification notes and constantly sent out unauthorized patient statements that created negative reviews and angry phone calls. I reached out multiple times to inquire about take over my own billing while keeping the emr system, but no one got back to me. In the process of leaving for a new EMR and ramping down, I was locked out of my account NUMEROUS times so I was unable to complete tasks and they were completely uncommunicative with people going on leave and eating me in the lurch. Even after that they continued to charge exorbitant amounts for no billing followup and I am STILL cleaning up their mess, which I was sent thousands of billing forms and no summary of AR. To add injury to insult, I received a call today from the paper statement company asking about my status, saying I was reupped in November 2022, when I left WEBPT in October. This company has lost me 10s of thousands of dollars and cost me the same amount. They almost ran me into the ground and it seems that if you are a small clinic, they could not care less about you.
            • Review from Kelli H

              1 star

              03/05/2023

              After reaching out with putting in a ticket, reaching the sales agent who signed my account up and talking to customer service on the phone - my account has yet to be deactivated. It has been several weeks of no one reaching out to be to resolve my ticket.
            • Review from Aaron C

              1 star

              06/10/2022

              DO NOT USE WEBPT!!!! I had the misfortune of using WebPT EMR and ******* services when opening my PT clinic 1 year ago. WebPT single handedly nearly put me out of business. Their RCM team is an absolute joke, I have been lied to, manipulated, and work is just flat out done. Their company lost me AT LEAST ******. I would be able to provide a more accurate number of how much money I lost but their reporting system is so asinine one can't even begin to figure it out. They told me they were "handling all my denied claims" for the first 6 months I was in business, it took me 6 months to realize they did not refile a single claim...I had 40% of my revenue DENIED due to improper filing. Do not give them a GOD **** DIME!!!

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