BBB Business Review

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This business is not BBB accredited.

The Wedding Accessory Superstore

Phone: (602) 971-3100 Fax: (602) 971-3102 21043 N. Cave Creek Road #A8, Phoenix, AZ 85024 http://thewasonline.com View Additional Web Addresses


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Description

Bridal Attire and Wedding Accessories


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Wedding Accessory Superstore include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

5 Customer Reviews on The Wedding Accessory Superstore
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: April 25, 2007 Business started: 08/01/2005 in AZ Business incorporated 07/27/2005 in AZ
Type of Entity

Corporation

Business Management
Ms. Kim Strauss, President
Contact Information
Principal: Ms. Kim Strauss, President
Business Category

Wedding Supplies & Services Formal Wear Invitations & Announcements Shoes - Retail

Products & Services

The Wedding Accessory Superstore offers the following product(s): Bridal Attire and Accessories, Bridal Attire and Accessories

Method(s) of Payment
MC
Visa
Discover
Checks
Cash
Refund and Exchange Policy
RETURN POLICY
 
WITHIN 14 DAYS:
If you are not satisfied with a Wedding Accessory Superstore purchase, return it with a valid sales receipt within 14 days.  Items must be in new condition with original tags attached.  Depending on your method of payment and the item returned, we will refund the purchase price via cash, check, credit to your charge card*, or a store credit. Eligible cash returns over $50 will be refunded by a store check, mailed within 10 days from date of return. There is a 10 day waiting period from date of purchase for any refund on purchases made with a check.  If returned after 10 days but before 14 days, a refund check will be mailed to you within 10 days from the date of return.
There will be no returns/refunds for any reason issued on any of the following. Mother of the Bride or Special Occasion Dresses, Bridesmaid dresses, Flower girl Dresses, any Attire purchased in the store, Jewelry, Tiaras, Veils, All Lingerie- Slips, Bras, Spanx, All Special Ordered Merchandise, Clearance items, Gift Certificates, Personalized, Engraved or Printed Merchandise*.
 
AFTER 14 DAYS:
After 14 days but before 30 days, you may still return a Wedding Accessory Superstore purchase accompanied by a valid sales receipt.  Items must be in new condition with original tags attached.  You will be issued a store credit only.  There is no expiration on the store credit.  If the item is on clearance at the time of return, you will only receive a store credit for the clearance price.
There will be no returns/refunds for any reason issued on any of the following. Mother of the Bride or Special Occasion Dresses, Bridesmaid dresses, Flower girl Dresses, any Attire purchased in the store, Jewelry, Tiaras, Veils, Lingerie- Slips, Bras, Spanx, All Special Ordered Merchandise, Clearance items, Gift Certificates, Personalized, Engraved or Printed Merchandise*. 
NO RETURNS OF ANY KIND WILL BE HONORED AFTER 30 DAYS
FROM THE DATE OF PURCHASE
 
There is a 10 day waiting period from date of purchase for any refund on purchases made with a check. If returned after 10 days but before 14 days, a refund check will be mailed to you within 10 days from the date of return.  If returned after 14 days, but within 30 days, you will receive a store credit.  All items must be accompanied by a valid sales receipt and in new condition with original tags attached.  For your protection, valid identification is required.
There will be no returns/refunds for any reason issued on any of the following. Mother of the Bride or Special Occasion Dresses, Bridesmaid dresses, Flower girl Dresses, any Attire purchased in the store, Jewelry, Tiaras, Veils, Lingerie- Slips, Bras, Spanx, All Special Ordered Merchandise, Clearance items, Gift Certificates, Personalized, Engraved or Printed Merchandise.* Credit card returns will only be credited to the card used for the original transaction. Credit card and ID must be present.
The Wedding Accessory Superstore stands behind all Alterations done on the premises. However; once an altered gown leaves the premises, any outside work or alterations done to the garment will negate any and all claims for work performed by The Wedding Accessory Superstore.
*The Wedding Accessory Superstore reserves the right to deny a refund on any merchandise.
Alternate Business Names
The Wedding Accessory Superstore, Inc.

Customer Review Rating plus BBB Rating Summary

The Wedding Accessory Superstore has received 3.68 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.