BBB Business Review

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This business is not BBB accredited.

Websites Beyond

Additional Locations

Phone: (480) 779-9708 View Additional Phone Numbers 6975 W. Potter Drive, Glendale, AZ 85308 View Additional Email Addresses http://websitesbeyond.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Customer website designs, e-commerce web store designs, and website hosting


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Websites Beyond include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Websites Beyond
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 04, 2013 Business started: 03/08/2012 in AZ
Type of Entity

Sole Proprietorship

Contact Information
Principal: Chad Mueller, Owner
Business Category

Web Design Internet - Web Hosting

Products & Services

Websites Beyond offers the following product(s): Search Engine Optimization, Web Hosting, Web Store Design, Website Design

Refund and Exchange Policy
CANCELLATION & REFUNDS
You may cancel this agreement any time by notifying us in writing.
However, you agree that once you approve our initial design
specification based on our initial consultation with you, and once you
accept the terms of this agreement, we will begin work under the terms
of the initial design specification and this agreement. You understand
and agree that once work begins on this project, we are entitled to
compensation for time and labor we have spent on this project, even if
you should for any reason decide to abandon this project, and that
therefore if you cancel the project for any reason after work has begun,
only partial refunds will be administered, based on the following
schedule:
Prior to start of work: Refund amount 100%. (Site will not be delivered.)
After start of work but prior to first demo: Refund amount 50%. (Site will not be delivered.)
After first demo but prior to final demo: Refund amount 25%. (Site will be delivered as-is.)
After final demo: No refund. (Site will be delivered as-is.)
This refund schedule shows that after work begins, we keep a
significant portion of the base website design fee, because the bulk of
the core design work is done early on, and therefore we keep a
substantial portion of the base website design fee to compensate for the
time and labor involved in the early phases of the project.
You understand and agree that any additional hourly work that was
specified and approved by you outside or beyond the initial design
specification or this agreement will not be refunded, and you agree that
you will pay for any billable hours that accrued prior to your
cancellation. We agree that we will send you a final invoice for accrued
billable hours within 14 days of receiving your written notice of
cancellation, and you agree that you will pay any such invoice according
to terms set forth in the Payments section of this agreement.
If you cancel the site prior to the first demo, you agree that we
will not deliver any of our design work, though all of your original
materials and data will be returned to you in the same form that you
provided them to us. If you cancel the site between the first demo and
the final demo, you agree that we will deliver whatever work we have
done to that point, and that the site may not conform to all or any of
the specifications agreed upon, since the work is still considered “in
progress”. If the project advances to the final demo and you cancel
before we can complete the final build, you agree that we will deliver
the site as-is, and that it may remain incomplete and substantially
non-functional at that point. In any case, if you cancel the project,
you agree that we will not be responsible for any missing features or
functionality, even if they were included in the design specification
documents that we produced and that you agreed to, since the project was
canceled by you prior to completion of the build cycle.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.