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BBB Accredited Business since
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This business provides residential and commercial water treatment services.
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A BBB Accredited Business since
BBB has determined that H2O Concepts International, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for H2O Concepts International, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599
Type of Entity
Business ManagementMr. Robert R. Peak, President Ms. Sherri Peak, General Manager
Water Filtration & Purification Equipment Contractor - Water Conditioning Manufacturers & Producers Wholesalers & Distributors Water Softening & Conditioning Equipment Service & Supplies Water Treatment Equipment,Service & Supplies Water Analysis Water Pollution Control
Products & Services
H2O Concepts International, Inc. sells the following brand(s): H2o Concepts
H2O Concepts International, Inc. offers the following product(s): Hard Water treatment systems, Water Filtration systems, Whole House Water Treatment Systems, Whole House water treatment systems
Method(s) of PaymentFinancing Available
Refund and Exchange PolicyH2O Concepts International, Inc. Water treatment systems carry a Limited 10 year Warranty some exclusions apply. See our online warranty section for more details.
Alternate Business NamesAsk/h2o Technologies & Consulting Inc. H2O Technologies & Consulting
Industry TipsTransient Contractors
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
22405 N 19th Ave
Phoenix, AZ 85027 Directions
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Additional Phone Numbers
- (888) 275-4261(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I purchased a H2O Concepts Whole House Water Treatment system in February, 2014. I had just recently remodeled my bath room and had new fixtures that I wanted to protect. The sales person represented their product as a water softening system and that it would improve taste by removing "all chemicals". I explained that I had hard water and scaling was an issue and the salesperson represented that their system would eliminate scaling. The literature he gave me included statements like "The h2O AMP Force solves many problems associated with "Hard Water" electronically instead of the chemical process used by water softeners, and without the need for adding salt". It further says "Not only does this prevent mineral build-up but will actually reduce and existing build up". Two months after purchase, I had very severe build up of calcium deposits on all my new fixtures and glass shower walls. I also had black rings in my toilets and several of my plants had died do to clogging in the irrigation system. I had a representative from H2O come to my house and look at the situation. I also discussed it with the manager (******). The technician informed me that I would need chlorine tablets in the toilets to prevent the "mold" build up and he also tried to reduce the scaling by adjusting the system. ****** stated at this time that we may need a water softener because of the extremely hard water in N Scottsdale. Last month, I contacted H2O and informed them that I was still having problems with the system. There were still black mold rings in the toilets even though I was using the tablets) and my fixtures were still being coated regularly with calcium deposits. Some faucets were barely able to pass water and more vegetation was lost in the yard. Te technician (****) stated that he recommended replacing the system with a "Vortech" water softener. He state that they would replace it at no charge. The problem is that the water softener costs far less than what I paid for the H2O Whole House system. Today I talked with ****** and asked her to remove the system from my house because it was not performing as advertized. She offered to remove the system from my house but stated that there would be "no refund". She was quick to state that I had signed papers (which I do not belive I did) that essentially stated that I knew this was not a water softener. It would seem that based on the representations i the marketing literature, and those made by the sales person, this unit is being represented a "better than" a "water softener". Additional claims made in the marketing literature include: "Safe alkaline water throughout your house" "softer skin & hair" "No filters to change or salts to add" "proven effective for scale prevention and/or reduction" This is representation as a water softener. Bottom line is that the unit did not work for my house and in fact made the scale problem worse. The company refused to refund my money for a system that did not do what it was represented to do. They admitted that the system was not working when they recommended replacing the system with a separate water softening system but refused to refund my money if i did not want to exchange their system for a cheap water softening system.
Desired Settlement: Remove the system from my house and refund my money. Revise their marketing literature so they are no misleading their customers.
We have explained many times to the customer that we leave the good minerals in your water because they are good for us. We will descale the inside of your pipes. Outside of your plumbing where the minerals are allowed to dry you could see them but if wiped every 2-3 days they will wipe away easily. We also take out chlorine/contaminates from your water because they are bad for us to drink and shower in. We have explained to the customer if you get a black ring in your toilet it can be from the human waste (bacteria) that we put in it. We told the customer they could use chlorine tablets or scrubbing bubble inserts if it continues. We sent someone to check the customer’s system, everything was working fine. I told the customer we would change out the power head to verify it works. We did test it and it worked fine. We have sent the customer helpful hints that will minimize the spotting; however the customer does not want the spotting at all. So we told the customer we would change it out for a softener that way the customer would have the least amount of spotting. The softener we told him about, retails for $4000.00 to $6000.00.We don’t recommend softeners because you exchange your minerals for salt. We do our very best to explain what a customer should expect. We even put it on our agreements and have the customer initial it. See below the exact statements that we have them initial.*Prevents mineral deposits on inner walls of pipes and inside surface of fixtures as well as de-scaling previous mineral build-up*The AMP Force by using electronic impulses converts the calcium to water soluble, non-adherent calcium carbonate. If water is allowed to evaporate the dissolved calcium carbonate will be left behind. Although easily removed, this residue or spotting should be anticipated and cleaned before multiple layers accumulate.*This water conditioner is not in any way to be confused with a water softener or a reverse osmosis system. Customer Service is very important to us. We leave our offer open to the customer hoping we can resolve this issue.
Better Business Bureau:
I believe the customer is confused on the system because I have never seen the softener we offered retail for 2300.00 dollars or less. I would like to see the details of the quote so I can explain the differences in the softeners. Also again we completely explain that we are not a softener, as I explained on the agreement we have all customers read and initial this exact statement “This water conditioner is not in any way to be confused with a water softener or a reverse osmosis system”. The customer did initial it. Many companies that sell water systems state that they do what we do, however we have a patent on our technology so it would be an infringement on our patent. If the customer would like to send us the details of the quote we will call and explain it. The customer can send it US mail, Email, or through you.
Read Complaint Details
Complaint: The salesman had told me I would not have issues with hard water spotting on my dishes or my new stainless steel appliances or around my faucets which I had installed only a few months prior or on my new enclosed all glass shower doors. This was the furthest from the truth I have had nothing but problems with the system doing all of these things plus white chunks of whatever was in the drinking water. I contacted H2O concepts and was told that those chunks won't hurt you. Regardless of what they said it was so gross to pour a glass of water and have white floaters. The hard water situation they sent a tech and manager out to look at the situation and they noticed the hard water stains on all of my appliances, sinks and shower and advised me to start using water and vinegar to clean with. As far as the white floaters they installed an RO to eliminate that situation. Still to this day I have hard water spots on the appliances and hard water build up on my faucets and shower doors. I was falsely communicated to by the salesman. The RO broke only after a few months and when I contacted the office I was informed that it past the 30 days and I would have to contact another company to come out and fix it. I spoke with the manager, Sherry and she too informed me the same. So I expressed to her I was still having the issue with the hard water spots and build up and she informed me that there is nothing they can do about that and that I should have read the small print in my owners manual which it spells out that their system will not eliminate the hard water spotting. If the salesman hadn't lied to me as those questions were asked of him directly because I already had a soft water system and didn't have that problem but I was looking to improve the water all the way around for drinking, cooking and showering. With this system it has dried out all of our skin and hair. I currently have to use special shampoo for my hair because of the time I have used this system it has dried my hair out and started using oil based lotions which still really don't help a lot. I have requested on a few occasions both in writing and verbally to have the system removed and be reimbursed with no resolution.
Desired Settlement: As I have requested on a few occasions I want the system removed and a complete refund due to falsely demonstrating a product that does not work as it was sold to me plus the damage that it has caused to me personally and to very expensive appliance and new shower doors and faucets.
Tell us why here...
Better Business Bureau:
Tried to call customer today 2-9-15 to talk over some options we have not heard back from the customer yet.
|10/8/2013||Problems with Product/Service | Complaint Details Unavailable|