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This business provides residential and commercial water treatment services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that H2O Concepts International, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for H2O Concepts International, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

11 Customer Reviews on H2O Concepts International, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 11

Additional Information

BBB file opened: April 24, 1991 Business started: 02/01/1991 in AZ Business started locally: 02/01/1991
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599

Type of Entity


Business Management
Mr. Robert R. Peak, President Ms. Sherri Peak, General Manager
Contact Information
Principal: Mr. Robert R. Peak, President
Customer Contact: Ms. Sherri Peak, General Manager
Business Category

Water Filtration & Purification Equipment Contractor - Water Conditioning Manufacturers & Producers Wholesalers & Distributors Water Softening & Conditioning Equipment Service & Supplies Water Treatment Equipment,Service & Supplies Water Analysis Water Pollution Control

Products & Services

H2O Concepts International, Inc. sells the following brand(s): H2o Concepts

H2O Concepts International, Inc. offers the following product(s): Hard Water treatment systems, Water Filtration systems, Whole House Water Treatment Systems, Whole House water treatment systems

Method(s) of Payment
Financing Available
Master Card
American Express

Refund and Exchange Policy
H2O Concepts International, Inc. Water treatment systems carry a Limited 10 year Warranty some exclusions apply. See our online warranty section for more details.
Alternate Business Names
Ask/h2o Technologies & Consulting Inc. H2O Technologies & Consulting
Industry Tips
Gypsies, Travellers, and Transient Contractors

Customer Review Rating plus BBB Rating Summary

H2O Concepts International, Inc. has received 4.04 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.