BBB Business Review

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This business is not BBB accredited.

Trivita, Inc.

Phone: (480) 337-4000 View Additional Phone Numbers 16100 N Greenway Hayden Loop Ste 950, Scottsdale, AZ 85260 http://www.trivita.com ! There is an alert on Trivita, Inc. !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Trivita, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Trivita, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 4

Additional Information

BBB file opened: August 17, 2000 Business started: 07/01/1999 in AZ Business incorporated 05/21/1999 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

City Of Scottsdale Licensing
7447 E. Indian School Road, Ste. 110, Scottsdale AZ 85251
http://www.scottsdaleaz.gov
Phone Number: (480) 312-2400
Fax Number: (480) 312-4806
CustomerService@ScottsdaleAZ.gov

Type of Entity

Corporation

Business Management
Judy Beal, Director Legal Affairs
Contact Information
Principal: Judy Beal, Director Legal Affairs
Related Businesses
Global Duplication & Fulfillment
Business Category

Vitamins & Food Supplements Weight Control Services Health & Medical - General Health & Wellness

Products & Services

Trivita, Inc. offers the following product(s): Adaptogen 10 Plus 32oz, Adaptuit 32oz, Balanced Woman , Bone Growth Factor, Cholestria, Co-Enzyme Q-10, Energy Now!, Essential D, FloraVita, Fruits n VegEZ, GlucoManage, HCY Guard, Joint Complex, Leanology Appetite Control Chews, Leanology Weight Loss Capsules , Nerve Formula , OmegaPrime 120ct, Prostate Formula , Sonoran Bloom Nopalea, Sonoran Bloom Nopalea 3oz, Sonoran Bloom Wellavoh for Men , Sonoran Bloom Wellavoh for Women, Sublingual B-12 Original Berry , SUPER Sublingual B-12, VisionGuard, VitaDaily AM/PM, Vital C Crystal Powder , Vital C Crystal Tablets

Alternate Business Names
Nopalea
Additional Information

On July 18, 2012, the BBB met with one of the principals from Trivita at the request of the company to follow up on customer service concerns regarding their auto ship program.  Trivita presented BBB with a detailed plan concerning how they would be restructuring their customer service program to improve response to consumers having issues with their auto-ship/free bottle program for Nopalea and additional products.   


Customer Review Rating plus BBB Rating Summary

Trivita, Inc. has received 4.55 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.