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BBB Business Review

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BBB Accredited Business since

Institute For Vibrant Living

Additional Locations

Phone: (800) 720-1245 Fax: (866) 703-1186 View Additional Phone Numbers 661 E. Howards Road #C, Camp Verde, AZ 86322 http://www.ivlonline.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company sells all natural health supplements by catalog, direct mail and online.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Institute For Vibrant Living meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Institute For Vibrant Living include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 32 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 3
Delivery Issues 3
Guarantee/Warranty Issues 2
Problems with Product/Service 20
Total Closed Complaints 32

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Institute For Vibrant Living
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 13

Additional Information

BBB file opened: March 12, 2002 Business started: 09/10/2001 Business started locally: 09/10/2001 Business under new ownership as of: 02/27/2010 Business incorporated: 02/27/2010 in IN
Type of Entity

Sole Proprietorship

Business Management
Mr. William Ruble, President/COO
Contact Information
Principal: Mr. William Ruble, President/COO
Business Category

Vitamins & Food Supplements

Alternate Business Names
Naturmed, Inc.

Customer Review Rating plus BBB Rating Summary

Institute For Vibrant Living has received 4.54 out of 5 stars based on 13 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.