BBB Business Review

This Business is not BBB accredited

Arizona Nutraceutical, LLC

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Phone: (888) 589-3380 View Additional Phone Numbers View Additional Web Addresses


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This company advertises a free "trial" for DermaPure skin cream.  Information in BBB files indicates that when consumers go to the company's website to order the free trial, they are prompted to pay a shipping fee by credit card, usually $4.95. When consumers complete the shipping information and pay for the free trial shipping on the website, they are signed up for an auto ship program that some consumers allege they were unaware of when they ordered the product. The company may respond to some  BBB complaints alleging they offer a free "trial of the product, not a free "sample" and that consumers have 10 days plus 5 days shipping to cancel.  Many BBB complainants allege difficulty reaching the company when they try to cancel the auto ship program or ask for a refund.  Some consumers allege the company may cancel the auto ship, but may not refund the money charged on their credit card.  Some consumers allege they have received a full refund from the company.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Arizona Nutraceutical, LLC include:

  • Failure to respond to 1 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB

Factors that raised the rating for Arizona Nutraceutical, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

137 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 28
Billing/Collection Issues 42
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 65
Total Closed Complaints 137

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Arizona Nutraceutical, LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 10

Additional Information

BBB file opened: August 24, 2011 Business started: 12/29/2010 in AZ Business incorporated: 12/29/2010 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Richard Stevens
Contact Information
Principal: Richard Stevens
Business Category

Vitamins & Food Supplements Skin Care

Products & Services

Arizona Nutraceutical, LLC offers the following product(s): Dermapure

Alternate Business Names
Derma Pure Super Colon Cleanse 1800

Customer Review Rating plus BBB Rating Summary

Arizona Nutraceutical, LLC has received 1.97 out of 5 stars based on 10 Customer Reviews and a BBB Rating of D+.

BBB Customer Review Rating plus BBB Rating Overview

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