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BBB Accredited Business since

University Veterinary Hospital

Phone: (480) 968-9275 Fax: (480) 967-6353 2500 S Hardy Dr, Tempe, AZ 85282 http://www.universityvet.com View Additional Web Addresses

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Description

University Animal Hospital is a complete small animal veterinary facility and a full-service boarding and grooming facility.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that University Veterinary Hospital meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for University Veterinary Hospital include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on University Veterinary Hospital
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: November 01, 1976 Business started: 01/01/1962 in AZ Business incorporated: 01/01/1962 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona State Veterinary Examining Board
1400 W. Washington Street, Suite 240, Phoenix AZ 85007
http://www.vetboard.az.gov
Phone Number: 602.364.1738
Fax Number: 602.364.1039

Type of Entity

Corporation

Business Management
Dr. J. Thomas Gus, Owner Dr. Carmen Bastek, Owner/Vet Dr. Cherie Cortez , Veterinarian Dr. Jim Flegenheimer, Owner/Vet Dr. Bob Koch, Veterinarian Dr. Sharon Langeneckert, Veterinarian Dr. Amber Naig , Veterinarian Ms. Susan Pfeiff, Hospital Manager Tiffany Smith DVM, Dr. Tiffany Smith Dr. Evan Ware , Veterinarian
Contact Information
Principal: Dr. J. Thomas Gus, Owner
Business Category

Veterinarians Pet Sitting Services Animal Hospitals Pet Boarding & Kennels Pet Exercising Service Pet Grooming

Products & Services

University Veterinary Hospital sells the following brand(s): Hills Pet Foods

Method(s) of Payment
Cash, Check, Visa, Master Card, Discover, American Express, Care Credit
Alternate Business Names
AAA Arizona Best Pet Resort University Animal Hospital University Animal Hospital PLLC University Boarding Kennel University Hospital & Resort University Pet Hospital University Pet Resort & Hospital

Customer Review Rating plus BBB Rating Summary

University Veterinary Hospital has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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