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BBB Business Review

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BBB Accredited Business since

University Veterinary Hospital

Phone: (480) 968-9275 Fax: (480) 967-6353 2500 S Hardy Dr, Tempe, AZ 85282 http://www.universityvet.com View Additional Web Addresses



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Description

University Animal Hospital is a complete small animal veterinary facility and a full-service boarding and grooming facility.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that University Veterinary Hospital meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for University Veterinary Hospital include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on University Veterinary Hospital
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: November 01, 1976 Business started: 01/01/1962 in AZ Business incorporated 01/01/1962 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona State Veterinary Examining Board
9535 E. Doubletree Ranch Road, Ste. 100, Scottsdale AZ 85258
http://www.vetboard.az.gov
Phone Number: (602) 364-1738
Fax Number: (602) 364-1039

Type of Entity

Corporation

Business Management
Dr. J. Thomas Gus, Owner Dr. Carmen Bastek, Owner/Vet Dr. Cherie Cortez , Veterinarian Dr. Jim Flegenheimer, Owner/Vet Dr. Bob Koch, Veterinarian Dr. Sharon Langeneckert, Veterinarian Dr. Amber Naig , Veterinarian Ms. Susan Pfeiff, Hospital Manager Tiffany Smith DVM, Dr. Tiffany Smith Dr. Evan Ware , Veterinarian
Contact Information
Principal: Dr. J. Thomas Gus, Owner
Business Category

Veterinarians Pet Sitting Services Animal Hospitals Pet Boarding & Kennels Pet Exercising Service Pet Grooming

Products & Services

University Veterinary Hospital sells the following brand(s): Hills Pet Foods

Method(s) of Payment
Cash, Check, Visa, Master Card, Discover, American Express, Care Credit
Alternate Business Names
AAA Arizona Best Pet Resort University Animal Hospital University Animal Hospital PLLC University Boarding Kennel University Hospital & Resort University Pet Hospital University Pet Resort & Hospital

Customer Review Rating plus BBB Rating Summary

University Veterinary Hospital has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.