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This business is not BBB accredited.

Sun West Kirby

Phone: (623) 869-6985 Fax: (623) 869-6989 2012 W. Lone Cactus Drive, Phoenix , AZ 85027

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This company offers vacuum cleaners and services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Sun West Kirby include:

  • 19 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Sun West Kirby include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 19

Additional Complaint Information

According to information in BBB files, this company has complaints involving sales, advertising, service, refund/exchange, product, custom service, guarantee or warranty issues. Consumers allege this company calls them for an offer of a free shampoo cleaning in their home.  BBB complaints allege the company offer may be misleading because the free shampoo cleaning is included after the consumer sits through a Kirby vacuum presentation. After the customer buys and receives the vacuum, they report confusion regarding the “3 day cancellation” policy the company offers.  When the complainant is able to contact the company about obtaining a refund or returning the product, the business may deny their request. Additionally, consumers allege receiving numerous telemarketing phone calls from the business that include consumers that claim to be on the National Do Not Call Registry. Consumers allege the company may continue to call, even after the consumer asks them to stop. At this time, Sun West Kirby is responding and resolving some, but not all BBB complaints. 

Customer Reviews Summary Read customer reviews

30 Customer Reviews on Sun West Kirby
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 29
Total Customer Reviews 30

Additional Information

BBB file opened: October 19, 2010 Business started: 08/30/2010 in AZ Business incorporated 08/30/2010 in AZ
Type of Entity


Business Management
Ms. Jessica Burkhardt, Manager Mr. Don Burkhardt, President
Contact Information
Principal: Ms. Jessica Burkhardt, Manager
Business Category

Vacuum Cleaners - Wholesale & Manufacturers Vacuum Equipment & Systems Vacuum Cleaners - Household - Dealers

Products & Services

Sun West Kirby sells the following brand(s): Kirby

Sun West Kirby offers the following product(s): Kirby

Method(s) of Payment
Check, Credit Card, Cash
Alternate Business Names
Eagle American Kirby Systems Island Don, Inc. Sun West Vacuum

Customer Review Rating plus BBB Rating Summary

Sun West Kirby has received 1.46 out of 5 stars based on 30 Customer Reviews and a BBB Rating of D.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.