BBB Business Review

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This business is not BBB accredited.

American Travel Deals

  View Additional Email Addresses ! American Travel Deals is Believed to Be Out of Business !


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Description

Consumers allege this company sends a direct mail award notification with a voucher good for two round trip tickets anywhere in the Continental US. The mailer is usually postmarked "Phoenix, Arizona" or "Scottsdale, Arizona" and does not provide a return address. BBB complainants allege the mailer says "This is our last attempt", causing consumers to have a sense of urgency about responding to the offer. Some complaints allege the "voucher" looks like an official check and is usually in the the amount of about $1,200 to $1,400. BBB has confirmed that "US Airlines" or "American Airways" are companies that do not exist. BBB has also confirmed with principals of US Airways and American Airlines (legitimate airlines that have similar names), are not affiliated with this offer or the company sending the offer in any way. As of April 1, 2013, BBB has been unable to confirm a physical address for this company after numerous attempts to locate them. For consumers that would like to file a complaint, in addition to filing a complaint with BBB, they can call the United States Postal Inspector at 1-800-ASK-USPS (1-800-275-8777).


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.


Customer Complaints Summary Read complaint details

49 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 22
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 27
Total Closed Complaints 49

Customer Reviews Summary Read customer reviews

18 Customer Reviews on American Travel Deals
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 17
Total Customer Reviews 18

Additional Information

BBB file opened: April 17, 2010 Business started: 01/01/2012
Business Management
John Wunder, Manager
Contact Information
Principal: Ms. Barbara Cohen, President
Customer Contact: John Wunder, Manager
Business Category

Vacation Certificates & Vouchers

Alternate Business Names
Affordable Vacation Deals American Airways Bridgewater Marketing, LLC Continental US Desert Sky Travel Featured Travel National Association of Travelers Selected Vacations Travel and Deals Travel Awards Travel Awards Division Travel Premium Awards Agency Travel Union TravelAndDeals.com TravelAndDeals.com Ultimate Travel Consultants Union One Travel United Airways United Rewards Universal Travel Deals US Airlines Vacation Deals Vacation Tours
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.