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BBB Accredited Business since
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This business supplies uniforms and promotional products nationwide for hotels and restaurants, small businesses, large corporations and everything in between.
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A BBB Accredited Business since
BBB has determined that WaitStuff.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for WaitStuff.com include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Lory Struver, Member Mr. Jerome Struver, Member
Uniforms Uniforms - Accessories Aprons - Industrial Uniform Supply Service Promotional Products Caterer Equipment & Supplies Embroideries - Uniform Pants Sweaters
Products & Services
WaitStuff.com sells the following brand(s): Bella, Blue Generation, Cubavera, Dickies, Edwards Garment, Gildan, Hanes, In Your Face, More..., Neil Allyn, Port Authority, Red Kap, UltraClub, Uncommon Threads
WaitStuff.com offers the following product(s): Aprons, Automotive Uniforms, Hotel Uniforms, Logo Shirts, Restaurant Uniforms, Uniform Pants, Uniform Shirts, Uniform Suits, Uniforms
Method(s) of PaymentVisa, Mastercard, Discover, American Express, Terms may be granted upon copletion of our credit application.
Refund and Exchange PolicyA 15% RESTOCKING FEE WILL BE CHARGED FOR ALL RETURNS. Shipping charges are the
responsibility of the returnee.
If you are not completely satisfied with your purchase it may* be returned within 15 days for a
complete refund to the same credit card it was purchased on, less the shipping
costs and restocking fee, or for a store credit or exchange less the shipping
costs and restocking fee. Shipping charges will apply to exchanges. Please allow
up to two billing cycles to see your credit on your statement.
Please note, We are not a rental company. Due to the high rate
of costly returns from production and costume companies, movie sets, theaters etc., all
sales are final to such companies. We are happy to service you on a NO RETURNS
You must follow these steps to return or
Contact our Customer Service Department toll-free at
1.888.9WAITER or e-mail to firstname.lastname@example.org . We will issue you a
return number (RMA Number) VIA EMAIL that is to be placed on the outside of the
box. Items must be received back at our warehouse within 7 days of
receiving your RMA number. Repack the merchandise in the original
packaging, with all tags in place. Items must me unworn and in
perfect condition. Items must come from a non-smoking environment. Please
include a copy of the invoice sent to you at the time of purchase with a brief
note explaining the return/exchange and ship the item(s) to the address provided
in your RMA e-mail.
Please note, we will
not accept returns without the return number on the outside of the box. Any
items returned in less than perfect condition will be sent back at the
* Some items are non-returnable including but not
limited to tuxedo shirts that have been unpackaged.
**We are not responsible
for lost or mis-labeled packages. We recommend that you use a carrier that
provides tracking and/or insurance as well as follow your return instructions
Please note that
Custom, altered, and special order merchandise are not returnable. This
includes hemmed pants and printed/embroidered merchandise. . We can not accept
returns on merchandise that was purchased on sale.
Alternate Business NamesStruver Enterprises, LLC
3773 Crossings Dr Ste A
Prescott, AZ 86305 (888) 992-4837 (928) 778-7507 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Billing or Collection
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (888) 992-4837(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.