BBB Business Review

BBB Accredited Business since

Phone: (928) 778-7507 Fax: (866) 225-2067 View Additional Phone Numbers 3773 Crossings Dr Ste A, Prescott, AZ 86305 View Additional Web Addresses


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This company supplies uniforms and promotional products nationwide for hotels and restaurants, small businesses, large corporations and everything in between.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 23, 2011 Business started: 01/13/2005 in AZ Business incorporated: 01/13/2005 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Lory Struver, Member Mr. Jerome Struver, Member
Contact Information
Principal: Ms. Lory Struver, Member
Business Category

Uniforms Uniforms - Accessories Aprons - Industrial Uniform Supply Service Promotional Products Caterer Equipment & Supplies Embroideries - Uniform Pants Sweaters

Products & Services sells the following brand(s): Bella, Blue Generation, Cubavera, Dickies, Edwards Garment, Gildan, Hanes, In Your Face, More..., Neil Allyn, Port Authority, Red Kap, UltraClub, Uncommon Threads offers the following product(s): Aprons, Automotive Uniforms, Hotel Uniforms, Logo Shirts, Restaurant Uniforms, Uniform Pants, Uniform Shirts, Uniform Suits, Uniforms

Method(s) of Payment
Visa, Mastercard, Discover, American Express, Terms may be granted upon copletion of our credit application.
Refund and Exchange Policy

responsibility of the returnee.

If you are not completely satisfied with your purchase it may* be returned within 15 days for a

complete refund to the same credit card it was purchased on, less the shipping

costs and restocking fee, or for a store credit or exchange less the shipping

costs and restocking fee. Shipping charges will apply to exchanges. Please allow

up to two billing cycles to see your credit on your statement.

Please note, We are not a rental company. Due to the high rate

of costly returns from production and costume companies, movie sets, theaters etc., all

sales are final to such companies. We are happy to service you on a NO RETURNS


You must follow these steps to return or


Contact our Customer Service Department toll-free at

1.888.9WAITER or e-mail to . We will issue you a

return number (RMA Number) VIA EMAIL that is to be placed on the outside of the

box. Items must be received back at our warehouse within 7 days of

receiving your RMA number. Repack the merchandise in the original

packaging, with all tags in place. Items must me unworn and in

perfect condition. Items must come from a non-smoking environment. Please

include a copy of the invoice sent to you at the time of purchase with a brief

note explaining the return/exchange and ship the item(s) to the address provided

in your RMA e-mail.

Please note, we will

not accept returns without the return number on the outside of the box. Any

items returned in less than perfect condition will be sent back at the

customer's expense.

* Some items are non-returnable including but not

limited to tuxedo shirts that have been unpackaged.

**We are not responsible

for lost or mis-labeled packages. We recommend that you use a carrier that

provides tracking and/or insurance as well as follow your return instructions


Please note that

Custom, altered, and special order merchandise are not returnable. This

includes hemmed pants and printed/embroidered merchandise. . We can not accept

returns on merchandise that was purchased on sale.
Alternate Business Names
Struver Enterprises, LLC

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

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