Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

U-Haul International, Inc.

Find a Location

Phone: (800) 468-4285 View Additional Phone Numbers All Locations, Phoenix, AZ 85004 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business provides accounting, clearinghouse, technical, advisory and purchasing services for the companies comprising the U-Haul system, which are in the do-it-yourself household moving services. The U-Haul System operates through over 350 local corporations. All are wholly owned subsidiaries of either U-Haul International or Amerco.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that U-Haul International, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for U-Haul International, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2039 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2039 complaints closed with BBB in last 3 years | 658 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 125
Billing/Collection Issues 430
Delivery Issues 105
Guarantee/Warranty Issues 47
Problems with Product/Service 1332
Total Closed Complaints 2039

Customer Reviews Summary Read customer reviews

189 Customer Reviews on U-Haul International, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 3
Negative Experience 182
Total Customer Reviews 189

Additional Information

BBB file opened: January 01, 1971 Business started: 02/05/1945 in AZ Business started locally: 02/05/1945 Business incorporated 05/06/1992 in AZ
Type of Entity


Business Management
Mr. Steve Berman, Program Manager for Customer Service Ms. Maria Palmisano, Executive Assistant
Contact Information
Principal: Mr. Steve Berman, Program Manager for Customer Service
Customer Contact: Ms. Maria Palmisano, Executive Assistant
Related Businesses College Boxes, LLC
Business Category

Truck Rent & Lease Storage Units - Household & Commercial Storage Units - Portable Moving Assistance - Packing, Unpacking, Organizing Gas - Propane Truck Equipment & Parts Packaging Service Trailer Hitches

Alternate Business Names
Amerco Arcoa Associated Rental Companies Of America U Haul Co Ltd U Haul International U-Haul U-Haul Co. (Canada) Ltd. U-Haul International Uhaul Uhaul Regional Office
Industry Tips

Customer Review Rating plus BBB Rating Summary

U-Haul International, Inc. has received 3.72 out of 5 stars based on 189 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.