BBB Business Review

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Consumer Complaints

This business is not BBB accredited.

Xtreme Green Visions

(602) 635-3253

Customer Complaints Summary

23 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 19
Total Closed Complaints 23

Additional Complaint Information

According to information in BBB files, Xtreme Green Visions has a pattern of complaints involving problems with product and service. Complainants claim that they pay the business prior to any work being completed. Consumers allege that after making payment to the company, the work has either not been completed or the project has not been started.  Additionally, complaints state that there has been damage done to their property or belongings and difficulty getting the company to show up at scheduled appointments.  At this time, Xtreme Green Visions is responding to some but not all BBB complaints and not all complaints responded to have been resolved.



Industry Comparison | Chart

Tree Service , Landscape Lighting , Tree Service - Pruning , Landscape Maintenance , Hardscapes , Tree Service - Transplant , Lawn & Tree Care , Organic Soil Fertilizer , Organic/Green Products , Landscape Architects , Landscape Contractors , Landscape Designers , Lawn Maintenance

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.