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Description

This company offers travel products and services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that International Cruise & Excursion Gallery, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for International Cruise & Excursion Gallery, Inc. include:

  • 251 complaint(s) filed against business

Factors that raised the rating for International Cruise & Excursion Gallery, Inc. include:

  • Length of time business has been operating
  • Response to 251 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

251 complaints closed with BBB in last 3 years | 92 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 77
Billing/Collection Issues 28
Delivery Issues 8
Guarantee/Warranty Issues 0
Problems with Product/Service 138
Total Closed Complaints 251

Customer Reviews Summary Read customer reviews

29 Customer Reviews on International Cruise & Excursion Gallery, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 28
Total Customer Reviews 29

Additional Information

BBB file opened: September 08, 1997 Business started: 08/01/1996 Business started locally: 08/01/1996 Business incorporated 01/30/2001 in DE
Type of Entity

Corporation

Business Management
Alicia Rivas, Legal Affairs Mr. John R. Rowley, President/CEO Miss. Marcia G. Rowley, Executive Vice President, Secretary and Treasurer
Contact Information
Principal: Alicia Rivas, Legal Affairs
Business Category

Travel Clubs Vacation Rentals Travel Agencies & Bureaus

Alternate Business Names
Cruise Registry Destinos Unlimited Direct Buy Travel Explore Cruise Travel Government Vacation Rewards I.C.E. Gallery International Cruise & Excursions, Inc. OBC Cruise OrderWineDirect.com Our Vacation Center Our Vacation Store OVC Cruise and Travel Platinum Rewards Privileges RCI Cruise & Resort Vacations Registry Vacations Sears Vacations Solutions At Sea Vacation Rewards Westgate Cruise & Travel Collection
Industry Tips
Travel & Vacation Clubs

Customer Review Rating plus BBB Rating Summary

International Cruise & Excursion Gallery, Inc. has received 3.25 out of 5 stars based on 29 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.