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BBB Accredited Business since

Just Roughin It

Phone: (480) 857-2477 7625 E Redfield Rd Ste 160, Scottsdale, AZ 85260 View Additional Web Addresses

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This company offers offers guided day hikes and backpacking trips in Grand Canyon, Olympic and Yosemite National Parks, as well in the Phoenix area and other Arizona destinations.  Kayaking trips are also offered in the Phoenix area.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Just Roughin It meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Just Roughin It include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Just Roughin It
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 21, 2007 Business started: 04/23/2006 in AZ Business incorporated 09/21/2006 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Deborah E. Hendricks, Member Mr. Raymond C. Hendricks, Member
Contact Information
Principal: Ms. Deborah E. Hendricks, Member
Business Category

Tours - Operators & Promoters Outfitters Camping Equipment Guide Service Tourists Attractions Sightseeing Tours

Method(s) of Payment
Visa, Master Card, American Express, Discover and PayPal
Refund and Exchange Policy
We have a strict no refund policy.
Alternate Business Names
Just Roughin It Adventure Company, LLC

Customer Review Rating plus BBB Rating Summary

Just Roughin It has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.