Business ProfileforBig O Tires #4191

Reviews from the web Big O Tires 3.9/5 594 reviews Loc8NearMe 3/5 168 votes ******** 1.9/5 13 votes ****** review summary 5 4 3 2 1 3.3 (660)Reviews Alloil 89 work 19 check 17 tire rotation 13 +6 Sort by Most relevant Newest Highest Lowest ************************* 1 review 15 minutes ago NEW HORRIBLE BUSINESS PRACTICES! POOR MANAGEMENT! UNDER-STAFFED AND UNPROFESSIONAL CUSTOMER **********************! TOOK MY TRUCK IN FOR A SIMPLE OIL CHANGE AND TIRE ROTATION AT ****. WAS TOLD, "WE'LL HAVE YOU READY BY ****. **** COMES AND GOES. NO PHONE CALL! SO I FINALLY CALLED TO CHECK THE STATUS. IT'S NOW ****. THE GENTLEMAN WHO TOOK THE INITIAL ORDER SAYS TO ME, "OH, WE HAVEN'T GOTTEN TO YOUR VEHICLE YET BUT WE'LL HAVE IT DONE BY 1800"...SO I'M WAITING AND WAITING ON THE CALL, IT NEVER COMES! AT THIS POINT I'M FURIOUS! AND I HEAD BACK TO BIG O TIRES AND AS SOON AS I TURN INTO THE PARKING LOT AREA, MY TRUCK IS STILL SITTING IN THE SAME SPOT THAT I PARKED IT IN AT ****? NOT GOOD! I VENTED MY FRUSTRATION TO *******, A SIMPLE PHONE CALL TO THE CUSTOMER WOULD HAVE TAKEN CARE OF THE WHOLE BUSINESS SITUATION BUT I NEVER GOT THAT *********************! THIS IS TOTALLY UNACCEPTABLE! THE MANAGER, *****...SHOULD BE RETRAINED IN HIS MANAGEMENT SKILLS! POOR AT BEST AND IF THE MANAGER'S SKILLS ARE TRASH, BELOW PAR, WELL THE WHOLE BIG O TEAM'S PROFESSIONALISM, SKILL LEVEL, WORK QUALITY AND DEALING WITH CUSTOMERS, WILL REFLECT THAT AS WELL! GOING ACROSS THE STREET FROM NOW ON, DISCOUNT TIRES! BIG O TIRES NEEDS AN ASE AUDIT! ASAP! I'LL SEE WHAT I CAN DO, TO SET THAT UP!!!!!!!!