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BBB Business Review

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BBB Accredited Business since

Big O Tires #4187

Additional Locations

Phone: (480) 633-2446 750 S Lindsay Rd, Gilbert, AZ 85296 http://www.bigotires.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers tire, wheel & battery sales & service; including new & used tires, tire rotation & wheel alignment. Also offering routine services & fluids, oil, lube & filters, brake inspection & repair, suspension & front end repair services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Big O Tires #4187 meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Big O Tires #4187 include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 5
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

1 Customer Review on Big O Tires #4187
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 12, 2012 Business started: 12/01/1995 in AZ Business incorporated 09/24/2008 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steve Lopez, Manager Mr. John Niemiec, Member Mr. Tony Williams, Member
Contact Information
Principal: Mr. Steve Lopez, Manager
Business Category

Tire Dealers Auto Repair & Service Brake Service Wheel Alignment, Frame & Axle Service - Auto Battery Supplies Tire Distributors & Manufacturers Wheels Auto Parts & Supplies - Custom Wheels/Rims Auto Services - Oil & Lube Auto Repair - Suspension Tire Repair Auto Repair - Maintenance Brake Fluids

Hours of Operation
M: 7:00 AM - 6:00 PM
T: 7:00 AM - 6:00 PM
W: 7:00 AM - 6:00 PM
Th: 7:00 AM - 6:00 PM
F: 7:00 AM - 6:00 PM
S: 7:00 AM - 4:00 PM
Su: 9:00 AM - 4:00 PM
Alternate Business Names
TJ Automotive, LLC
Industry Tips
Auto Repair

Customer Review Rating plus BBB Rating Summary

Big O Tires #4187 has received 4.7 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.