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BBB Accredited Business since

Cable One, Inc.

Additional Locations

Phone: (928) 289-9250 Fax: (928) 443-3303 View Additional Phone Numbers 210 E Earll Dr, Phoenix, AZ 85012 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers digital cable tv and high speed internet.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cable One, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cable One, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 249 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

249 complaints closed with BBB in last 3 years | 111 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 20
Billing/Collection Issues 69
Delivery Issues 6
Guarantee/Warranty Issues 0
Problems with Product/Service 154
Total Closed Complaints 249

Customer Reviews Summary Read customer reviews

43 Customer Reviews on Cable One, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 43
Total Customer Reviews 43

Additional Information

BBB file opened: April 20, 1993 Business started: 01/01/1959 in AZ Business started locally: 01/01/1959 Business incorporated 11/07/1983 in DE
Type of Entity


Business Management
Mr. Dennis R. Edwards, General Manager, Prescott & Cottonwood Mr. Mike Bowker, Vice President of Advertising Mr. Brad Dorsey, General Manager, Winslow Arizona Mr. John Giattino, Manager, Page Arizona Travis Harr, Complaint Handler Ms. Glenda Hartlerode, Office Manager Mr. Jim Heneghan, Advertising Sales Director Ms. Arlene Hunley, Advertising Mr. Eric Lardy, Corporate Office Julie Laulis, Vice President, SW Division Mr. Mike Lopez, Director of Operations, West Division Mr. Tom Might, CEO Ms. Tamara S. Moore, Marketing Manager Mr. Rick Streett, Regional Sales Manager Mr. George Wilburn, Member
Contact Information
Principal: Mr. Dennis R. Edwards, General Manager, Prescott & Cottonwood
Customer Contact: Travis Harr, Complaint Handler
Customer Contact: Mr. Mike Lopez, Director of Operations, West Division
Business Category

Television - Cable, CATV & Satellite Cable TV, Internet & Telephone Installation Service Internet Access Provider Internet Services

Hours of Operation
Alternate Business Names
Cable One Page Cable One Prescott Cable One Winslow

Customer Review Rating plus BBB Rating Summary

Cable One, Inc. has received 3.68 out of 5 stars based on 43 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.