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BBB Business Review

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BBB Accredited Business since

Tribal Waters Custom Pools and Spas

Phone: (623) 587-8500 Fax: (623) 587-8509 2630 W Deer Valley Rd, Phoenix, AZ 85027 View Additional Email Addresses http://www.tribalwaters.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers commercial and residential swimming pool and spa design, remodeling, and installation services.  Also complete hardscape and softscape design/ build.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tribal Waters Custom Pools and Spas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Tribal Waters Custom Pools and Spas include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 5
Problems with Product/Service 5
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Tribal Waters Custom Pools and Spas
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 4

Additional Information

BBB file opened: May 25, 2007 Business started: 07/27/2006 in AZ Business incorporated: 07/27/2006 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors
1700 W. Washington Street #105, Phoenix AZ 85007
http://www.azroc.gov
Phone Number: 602.542.1525
Fax Number: 602.542.1599

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Joseph G. Brown, Owner
Contact Information
Customer Contact: Kaitlin, Complaint Handler
Principal: Mr. Brad H. Bearson, Member
Principal: Mr. Joseph G. Brown, Owner
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Service & Repair Swimming Pool Manufacturers & Distributors Swimming Pools - Private Swimming Pools - Public Water Gardens Fountains & Ponds Hardscapes Outdoor Kitchens Swimming Pools - Leak Detection & Repair Exterior Structures - Gazebos, Arbors, Pergolas Swimming Pool Kits Swimming Pools - Removal Swimming Pools - Maintenance Design & Build Contractor Cabanas - Beach & Pool

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: 10:00 AM - 4:00 PM
Su: Closed
H: Closed
Method(s) of Payment
Cash Check Credit and Financing available
Alternate Business Names
Tribal Waters, LLC

Customer Review Rating plus BBB Rating Summary

Tribal Waters Custom Pools and Spas has received 4.7 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.