BBB Accredited Business sinceAdditional Locations
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This company is a swimming pool, spa and deck builder.
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A BBB Accredited Business since
BBB has determined that Shasta Pools & Spas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Shasta Pools & Spas include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 28 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||17|
|Total Closed Complaints||28|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Arizona Registrar of Contractors (ROC)
1700 W. Washington Street, Ste. 105, Phoenix AZ 85007
Phone Number: (602) 542-1525
Fax Number: (602) 542-1599
Type of Entity
Business ManagementMr. Ed Ast, President Mr. Jeff Ast, Vice President of Construction Mr. Andy Blake, Manufacturing Operations Officer Ms. Joanie Day, Assistant to the V.P. of Construction Mr. Bob Dye, Controller Mr. Rick Mortensen, Dir. Customer Care Mr. Dave Reinert, General Manager Remodeling Division Mr. Mike Wagner, CFO
Swimming Pool Contractors, Dealers, Design Spas & Hot Tubs - Dealers Swimming Pools - Maintenance Patio & Deck Builders
Alternate Business NamesA & A Manufacturing Master Pools Master Pools By Shasta Shasta Industries, Inc. Shasta Remodeling Shasta Service Xcel Surfaces
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview