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          Rondo Pools and Spas Inc has 1 locations, listed below.

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            Business ProfileforRondo Pools and Spas Inc

            Pool Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.8/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/10/2009

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers swimming pool contracting, spas and hot tubs.

            Business Details

            BBB File Opened:
            5/1/1984
            Years in Business:
            40
            Business Started:
            8/1/1983
            Business Incorporated:
            6/17/2004
            Accredited Since:
            11/10/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Rondo Pools
            Business Management
            • Mr. Kevin Thomas Rondeau, Vice President/Secretary
            • Mr. Steven Robert Rondeau, President
            Contact Information

            Principal

            • Mr. Kevin Thomas Rondeau, Vice President/Secretary
            • Mr. Steven Robert Rondeau, President

            Customer Contact

            • Mr. Kevin Thomas Rondeau, Vice President/Secretary
            Additional Contact Information

            Fax Numbers

            • (602) 870-1987
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/15/2022

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            Pool was finished in December of 2021. It immediately leaked in several locations. After a month of calls we were told the leak had been fixed. Well, it was not and now it has caused extensive damage to our decking. We are also wasting water on a daily basis, which is adding costs to our water ****.We have called Rondo for 5 weeks I have ************** of calls and emails. No response just told a work order was requested.Our pentair system is not working the Wi-Fi and box losses time and has to be reset daily. The schedules wont run. Our pool service is now charging me more money because the chemicals are out of balance due to the lack of proper filtering. The filter when on high speed overflows and floods into the decking so there is an issue with the plumbing as well. I have emailed and called regarding this but again I can not get a response. This is an on going issue with Rondo, the system is under warranty yet I cant even get a tech out here.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kris R

            1 star

            10/22/2022

            I don't write many 1- star reviews because, hey-- ya gotta be pretty bad to deserve one. I even deleted my past review for this company because they requested I do ****** am not out to hurt a business-- BUT, I truly feel that I would be doing a disservice to other potential customers by not following through with an honest review. It would be boring and too long to report the numerous things that were done incorrectly in the 9-mo that it has taken to finish our pool. This company may have been reliable and trustworthy 40 years ago, but-- from our experience-- not anymore. Our ENTIRE process was extremely stressful, full of delays, mistakes and blaming of anyone but their own company. Communication was virtually nonexistent unless we engaged. Do your research and be sure to read all the reviews. We are not alone. Really a shame for such an old company. Sorry, but based on our miserable experience, we would never advise anyone use this company.UPDATE: Still battling Rondo problems. Had to call in warranty on heating system. Turns out Rondo team overloaded the panel and also left behind debris that caused our system to error... ugh!UPDATE AGAIN! We are so upset over the problems we have experienced with Rondo-- we are seriously considering going to the builders board and then following up with legal action. $85,000 for mistake after mistake with no gesture of apology. This company and it's subcontractors have screwed up so many times, we have HAD IT!!!! Our pool is now without heat because the Rondo overloaded our panel-- not enough power?! BEWARE! In our opinion this company is mismanaged and doing the minimum to get by...

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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