BBB Business Review

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This business is not BBB accredited.

Surprise Mini Storage

Phone: (623) 584-0147 Fax: (623) 584-0167 View Additional Phone Numbers 15701 N. Reems Road, Surprise , AZ 85374

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This company offers storage units.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Surprise Mini Storage include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Surprise Mini Storage
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: May 04, 2009 Business started: 10/13/2000 in AZ Business incorporated 02/01/2006 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Floyd R. Ervin, Member
Contact Information
Principal: Mr. Floyd R. Ervin, Member
Business Category

Storage Units - Household & Commercial Recreational Vehicles - Storage

Products & Services

Surprise Mini Storage sells the following brand(s): We rent varried sizes of units both Air Conditioned & Non Air Conditioned from 5X5 - 12X30. (Air Conditioned Units range from 5X5-10-20)

Surprise Mini Storage offers the following product(s): Chateau Locks

Hours of Operation
M: 8:30 AM - 5:00 PM
T: 8:30 AM - 5:00 PM
W: 8:30 AM - 5:00 PM
Th: 8:30 AM - 5:00 PM
F: 8:30 AM - 5:00 PM
S: 8:30 AM - 5:00 PM
Su: 9:00 AM - 2:00 PM
Method(s) of Payment
Cash, Check, Visa, Master Card, American Express, Money Order
Refund and Exchange Policy
Upon Move Out with 10 Day written notice Surprise mini Storage will Pro rate & refund the balance based on the number of days remaining in the pay period.

No Refunds during first month.
Alternate Business Names
Surprise Mini Storage, LLC

Customer Review Rating plus BBB Rating Summary

Surprise Mini Storage has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.