This business is not BBB accredited.
819 W. Fairmont Drive, Tempe, AZ 85282 View Additional Email Addresses
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This company offers luxury bathroom steam showers, bathtubs, bathroom vanities and walk in tubs online.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Encore Bath include:
- 8 complaint(s) filed against business
- Failure to respond to 7 complaint(s) filed against business
Factors that raised the rating for Encore Bath include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||8|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Limited Liability Company (LLC)
Steam Bath Equipment & Supplies Retail Stores Fiberglass - Bathtubs & Showers Bathroom Accessories Baths - Equipment & Supplies Internet Shopping
Products & Services
Encore Bath sells the following brand(s): Ariel Platinum, Ellas, VirtuUSA, Lifetime Bath
Encore Bath offers the following product(s): Bathtubs, Panels, Vanities, Walk In Tubs, Bathtubs, Panels, Steam Showers
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
|H||:||11:00 AM - 2:00 PM|
Method(s) of PaymentWe accept PayPal, Visa, Master Card, Discover, American Express, Check, Cashiers check and wire transfer payments.
Refund and Exchange PolicyYou can return all items purchased from LifetimeBath.com within 20 days from ship date when it leaves our warehouse if units are brand new and uninstalled. To qualify, simply initiate the return within 20 days from the ship date and ensure that the item is in its original condition (including: packaging, manuals, accessories, original crate, etc.). We must receive your item back within 30 days of when we originally shipped it to you. Please allow us 3 - 5 days from the time we receive the return to process your refund.
Due to the high risk of damage when shipped back to our location, you must package the product the same way you received it including any shrink wrap, tape and form. This will help prevent damages back to us. Damaged packages shipped back to us due to poor packaging may result with a restocking fee of up to 25%.
For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to original shipping and return shipping even if shipping was free. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee, return shipping fee, and less a restocking fee of 15%. A restocking fee of up to 25% will be applied if not returned in good faith (used products, not packaged properly, damaged products, etc).
For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase. If you paid using check, the refund will be applied to using a company check.
Alternate Business NamesLifetime Bath Lifetime Bath, LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview