This Business is not BBB accredited
Phone: (888) 820-9255 Fax: (480) 633-7765 2150 E. Germann Road Suite 1, Chandler, AZ 85286
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for SecurityAlarmNow.com include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for SecurityAlarmNow.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 49 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||27|
|Total Closed Complaints||49|
Additional Complaint Information
According to information in BBB files, this company has a pattern of complaints involving advertising, customer service, billing or collection, sales, and service issues. The business advertises ADT specials and services. The business uses a visa gift card incentive in the advertisement of services, and complainants allege never receiving the visa gift card from the company. In addition, consumers report that the SecurityAlarmNow.com may charge a non-refundable installation fee of $55 without approval. When a problem arises consumers allege difficulty reaching the business. At this time, SecuirtyAlarmNow.com is responding to and resolving all BBB complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Arizona Registrar of Contractors
1700 W. Washington Street #105, Phoenix AZ 85007
Phone Number: 602.542.1525
Fax Number: 602.542.1599
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Michael T. Melton, Member
Related BusinessesDish Direct, LLC
Security Control Equipment & System Monitors Burglar Alarm Systems - Dealers, Monitoring & Service
Alternate Business NamesSecurity Alarm Services Security Systems and Monitoring, LLC SecurityAlarmNow
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview