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This business is not BBB accredited.

SecurityAlarmNow.com

Phone: (888) 820-9255 Fax: (480) 633-7765 2150 E. Germann Road  Suite 1, Chandler, AZ 85286 http://www.securityalarmnow.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for SecurityAlarmNow.com include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for SecurityAlarmNow.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 50 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

50 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 10
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 26
Total Closed Complaints 50

Additional Complaint Information

According to information in BBB files, this company has a pattern of complaints involving advertising, customer service, billing or collection, sales, and service issues. The business advertises ADT specials and services. The business uses a visa gift card incentive in the advertisement of services, and complainants allege never receiving the visa gift card from the company. In addition, consumers report that the SecurityAlarmNow.com may charge a non-refundable installation fee of $55 without approval. When a problem arises consumers allege difficulty reaching the business. At this time, SecuirtyAlarmNow.com is responding to and resolving all BBB complaints.

Customer Reviews Summary Read customer reviews

5 Customer Reviews on SecurityAlarmNow.com
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 5

Additional Information

BBB file opened: June 18, 2007 Business started: 05/01/2006 in AZ Business started locally: 05/01/2006 Business incorporated 05/03/2006 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Registrar of Contractors (ROC)
1700 W. Washington Street #105, Phoenix AZ 85007
http://www.azroc.gov
Phone Number: 602.542.1525
Fax Number: 602.542.1599

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael T. Melton, Member
Contact Information
Principal: Mr. Michael T. Melton, Member
Customer Contact: Katie Wilson, Director of Customer Retention
Related Businesses
Dish Direct, LLC
Business Category

Security Control Equipment & System Monitors Burglar Alarm Systems - Dealers, Monitoring & Service

Alternate Business Names
Security Alarm Services Security Systems and Monitoring, LLC SecurityAlarmNow

Customer Review Rating plus BBB Rating Summary

SecurityAlarmNow.com has received 3.67 out of 5 stars based on 5 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.