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BBB Accredited Business since

Brand X Custom T-Shirts

Phone: (480) 200-2833 2245 W University Dr Ste 3, Tempe, AZ 85281 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business offers customized T-Shirts services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Brand X Custom T-Shirts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Brand X Custom T-Shirts include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Brand X Custom T-Shirts
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 05, 2009 Business started: 06/07/2005 in AZ Business incorporated 06/07/2005 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Charles P. Goffnet, Member Mr. Shane L. Henson, Member
Contact Information
Customer Contact: Mr. Charles P. Goffnet, Member
Business Category

Screen Printing Garments - Printing & Lettering Embroidery

Products & Services

Brand X Custom T-Shirts sells the following brand(s): Alternative Apparel, Alternative Apparel, American Apparel, American Apparel, Bella+Canvas, Bella+Canvas, Dickies, Dickies, FlexFit, FlexFit, Hanes, Hanes, New Era, New Era, Next Level, Next Level

Brand X Custom T-Shirts offers the following product(s): Bags, Corporate Wear, Hats, Hoodies, Polos, Sport Shirts, Sweatshirts, Tank Tops, T-Shirts

Hours of Operation
M: 11:00 AM - 8:00 PM
T: 11:00 AM - 8:00 PM
W: 11:00 AM - 8:00 PM
Th: 11:00 AM - 8:00 PM
F: 11:00 AM - 8:00 PM
S: 11:00 AM - 8:00 PM
Su: Closed
Method(s) of Payment
Cash, Credit Card, Paypal
Refund and Exchange Policy

Because everything we create is custom, made-to-order, all sales are final. No returns, refunds, or exchanges are accepted. In the event we made an error while printing your order, or there is a defect in the product, we would be happy to reprint the items, free of charge.
To be eligible for a re-print, you must inform us within 72 hours of receiving your order. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your re-print, we require a receipt or proof of purchase.  Please contact us by email ( or Phone (480-200-2833). Please have your name and invoice number handy.

Re-Prints (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your re-print.
If you are approved, then your re-print will be processed and shipped to your provided address. or made available for pick-up at one of our retail locations.
Sale items (if applicable)
Only regular priced items are eligible for a re-print. Unfortunately sale items cannot be refunded.

To return your product, you should mail your product to:
Brand X Custom T-Shirts
Attn: Returns
414 S Mill Ave, Ste 120
Tempe, AZ 85281

You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Alternate Business Names
SLC Productions, LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.