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BBB Accredited Business since
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This business provides automotive vocational training school.
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A BBB Accredited Business since
BBB has determined that Arizona Automotive Institute meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Arizona Automotive Institute include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Arizona State Post Private Secondary EducationS
1400 W. Washington Street, Phoenix AZ 85007
Phone Number: (602) 542-8709
Fax Number: (602) 542-1253
Type of Entity
Business ManagementMr. Dennis Delvalle, Executive Director Mr. Joe Mehlmann, President
Schools - Business & Vocational Schools - General Interest Schools - Academic - Colleges & Universities
Alternate Business NamesAti Enterprises of Florida, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
6829 N 46th Ave
Glendale, AZ 85301 (800) 539-1834 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 528-0717(Phone)
- (800) 539-1834(Phone)
- (623) 748-7916(Phone)
Additional Web Addresses
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
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Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I recently requested proof of graduation from the Arizona Automotive Institute. I initially requested this records by phone a few days before May 12th, 2014. I was told that they required me to fill out a request form for records which they emailed to me and I emailed back to them the completed request After I emailed the request form back to the school, I followed up with a phone call to check that they had received my request . I was told that they did not have this information on site as I had graduated in 1982 and that the records were in storage and they could not obtain them because they were " on hold". I explained that I was applying for a job and that to be considered for an interview I must produce proof of the program and asked what could I do to expedite the process since it was time sensitive for the job I was applying for. ***** ****** of the registrars office stated that there was nothing that her office could do but she offered to transfer me to the Director of Education **** ******. I spoke to Mr. ****** on May 12,2014 he explained that due to the year that I graduated that the records were no longer kept on campus and that they were stored off site and that it would be " sometime" before they would be able to get the records. I explained to him that the County to which I am applying to work for said that any school should be able to produce the records in two weeks time tops. Mr. ****** said that if they had any questions they could contact him as he was not able to produce the records in two weeks time. I then asked him if he could possibly write a letter to that effect so that I could forward it to the Prospective Employer with my job application and he agreed he would email me something which he did. After I received that email I called Mr.****** to get a time frame of just how long this process would take them to get the records from storage and he led me to believe it could be as long as 60 days. I find that answer unacceptable. Can you help me?
Desired Settlement: I would like to have the documents that prove I graduated in good standing expedited.The prospective employer requires me to have proof of graduation in hand by June 12th.
In response to the complaint submitted by Mr. ****** ****** ******, please note that the school is making every effort to obtain Mr. ******’s transcript. The issue causing the delay results from the bankruptcy filing of our previous owner, ATI Enterprises. AAI was previously owned by ATI Enterprises, a company that is insolvent and currently going through the bankruptcy process. The records storage company where Mr. ******’s transcripts are likely housed has a claim against ATI and will not grant access to the school under our new ownership, Ancora Education, until the legal actions have been worked out regarding the bankruptcy. We are working diligently with the records storage company to allow AAI under the new ownership, to regain access to all stored student files. We are sorry for the inconvenience this has caused and will keep Mr. ******’s request for a transcript on file so we may address it as soon as we are granted access to the records. Should Mr. ******
Better Business Bureau:
Read Complaint Details
Complaint: I went to AAI in 2007-2008. I dropped a few classes and didn't finish due to me moving across country I recently moved back. Paid off all of my loan balance with my tax refund and have received a letter from the collection agency stating it's paid off and a ledger from the school outlining all the costs and at the top it also says a balance of $0. I have called the school headquarters and gone in and they keep saying their computers show I still owe almost 2,000! But they can never show me a paper that outlines those charges. I sent a copy of this paper to corporate and told them if there is really a balance take me to court. They haven't sent me anything since 2012. I haven't received anything in the mail in over 2 years! So I figured the dropped it. However, today my boss received a very harassing call asking information about me. I am tired of this and I am about ready to hire a lawyer to stop the harassment and file a class action lawsuit because I have found several other stundents this has happened to. I still have not recieved anything in the ma in 2 years! But am getting very angry phone calls this is not appropriate and I'm sure is against the law. I have lived at the same address for 5 years!
Desired Settlement: I want a billing adjustment and a certified letter stating I owe nothing else to the school! I'm tired of all the harassment . If I do not get the letter I will be filing a lawsuit.
Good Afternoon Ms. Mosley,
Better Business Bureau:
In response to the information provided by Mr. ********, please note the following:
Customer Reviews Summary