BBB Business Review
This Business is not BBB accredited
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This company offers online education.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for University of Phoenix include:
- 645 complaints filed against business
- Failure to respond to 2 complaints filed against business
Factors that raised the rating for University of Phoenix include:
- Length of time business has been operating.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||278|
|Total Closed Complaints||645|
Additional Complaint Information
Recently, BBB has received complaints for this company that allege billing, product, sales, and customer service issues. Complainants allege that this business may misinform them regarding the cost of attendance at the university and the amount of financial aid that may be available to the student. Some consumers report that the company may overcharge for classes. Other complainants state that the company may fail to respond to the customer when problems arise. In addition, when complainants ask the university to explain additional fees or tuition amounts on their account prior to paying the fees, the company may send the student’s account to collections without an explanation. Furthermore, some consumers report dissatisfaction with the quality of the academic programs, the professor’s lessons, and the attentiveness of the advisors employed by the university. At this time, University of Phoenix is responding and resolving all BBB complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||31|
Type of Entity
Business ManagementMs. Tondra Claiborne, Associate Director Dispute Management Ms. Star Croft, Complaint Handler
Schools - Academic - Colleges & Universities
Alternate Business NamesUniversity of Phoenix - Chandler Learning Center University of Phoenix - Mesa Learning Center University of Phoenix - Northwest Learning Center University of Phoenix - Phoenix Main Campus University of Phoenix - Tempe Campus University of Phoenix - West Valley Learning Center University of Phoenix - Yuma Learning Center University of Phoenix Online
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview