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University of Phoenix

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View Additional Phone Numbers 4025 South Riverpoint Parkway Mail Stop CF-SX01, Phoenix, AZ 85040 View Additional Email Addresses


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This company offers online education.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for University of Phoenix include:

  • 594 complaints filed against business

Factors that raised the rating for University of Phoenix include:

  • Length of time business has been operating.
  • Response to 594 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

594 complaints closed with BBB in last 3 years | 138 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 44
Billing/Collection Issues 298
Delivery Issues 4
Guarantee/Warranty Issues 2
Problems with Product/Service 246
Total Closed Complaints 594

Additional Complaint Information

Recently, BBB has received complaints for this company that allege billing, product, sales, and customer service issues. Complainants allege that this business may misinform them regarding the cost of attendance at the university and the amount of financial aid that may be available to the student. Some consumers report that the company may overcharge for classes. Other complainants state that the company may fail to respond to the customer when problems arise. In addition, when complainants ask the university to explain additional fees or tuition amounts on their account prior to paying the fees, the company may send the student’s account to collections without an explanation. Furthermore, some consumers report dissatisfaction with the quality of the academic programs, the professor’s lessons, and the attentiveness of the advisors employed by the university. At this time, University of Phoenix is responding and resolving all BBB complaints.   

Customer Reviews Summary Read customer reviews

34 Customer Reviews on University of Phoenix
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 1
Negative Experience 29
Total Customer Reviews 34

Additional Information

BBB file opened: February 01, 1977 Business started: 04/01/1976 in AZ Business started locally: 04/01/1976 Business incorporated: 11/08/1976 in AZ
Type of Entity


Business Management
Ms. Tondra Claiborne, Associate Director Dispute Management Ms. Star Croft, Complaint Handler
Contact Information
Principal: Ms. Tondra Claiborne, Associate Director Dispute Management
Customer Contact: Ms. Star Croft, Complaint Handler
Related Businesses
Carrington College Western International University University of Phoenix Apollo Education Corporation
Business Category

Schools - Academic - Colleges & Universities

Alternate Business Names
University of Phoenix - Chandler Learning Center University of Phoenix - Mesa Learning Center University of Phoenix - Northwest Learning Center University of Phoenix - Phoenix Main Campus University of Phoenix - Tempe Campus University of Phoenix - West Valley Learning Center University of Phoenix - Yuma Learning Center University of Phoenix Online

Customer Review Rating plus BBB Rating Summary

University of Phoenix has received 3.02 out of 5 stars based on 34 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

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