BBB Business Review
This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers online education.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for University of Phoenix include:
- 645 complaints filed against business
- Failure to respond to 2 complaints filed against business
Factors that raised the rating for University of Phoenix include:
- Length of time business has been operating.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||278|
|Total Closed Complaints||645|
Additional Complaint Information
Recently, BBB has received complaints for this company that allege billing, product, sales, and customer service issues. Complainants allege that this business may misinform them regarding the cost of attendance at the university and the amount of financial aid that may be available to the student. Some consumers report that the company may overcharge for classes. Other complainants state that the company may fail to respond to the customer when problems arise. In addition, when complainants ask the university to explain additional fees or tuition amounts on their account prior to paying the fees, the company may send the student’s account to collections without an explanation. Furthermore, some consumers report dissatisfaction with the quality of the academic programs, the professor’s lessons, and the attentiveness of the advisors employed by the university. At this time, University of Phoenix is responding and resolving all BBB complaints.
Any complaint activity for this business will be reflected in the reliability report for the University of Phoenix Central Administration, which is the main file for all ground campus locations. Please refer to this reliability report for further information.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||31|
Type of Entity
Business ManagementMs. Tondra Claiborne, Associate Director Dispute Management Ms. Star Croft, Complaint Handler
Schools - Academic - Colleges & Universities
Alternate Business NamesUniversity of Phoenix - Chandler Learning Center University of Phoenix - Mesa Learning Center University of Phoenix - Northwest Learning Center University of Phoenix - Phoenix Main Campus University of Phoenix - Tempe Campus University of Phoenix - West Valley Learning Center University of Phoenix - Yuma Learning Center University of Phoenix Online
University of Phoenix/Axia and WIU Online has advised BBB that they have an office that is dedicated to providing a prompt response to all escalated student issues and concerns. If you are experiencing a problem with this company, you may wish to contact the Office of Dispute Management directly at 602-557-5566 or (UofPhoenix@phoenix.edu).
The Office of Dispute Management receives and replies to all complaints that are opened by Better business Bureau (BBB); however, the University is unable to provide BBB with the details of their response in accordance with the Family Educational Rights and Privacy Act (FERPA), unless you agree to release the information to BBB. If you would like to pursue your complaint through BBB, please ensure that you have completed a FERPA release form (provided by the University) and return it to the Office of Dispute Management promptly. This will ensure that BBB is provided with all steps toward resolution as well as your initial complaint.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview