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This business is not BBB accredited.

University of Phoenix

View Additional Phone Numbers 4025 South Riverpoint Parkway Mail Stop CF-SX01, Phoenix, AZ 85040 View Additional Email Addresses http://www.phoenix.edu ! There is an alert on University of Phoenix !

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This company offers online education.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.

Customer Complaints Summary Read complaint details

394 complaints closed with BBB in last 3 years | 142 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 38
Billing/Collection Issues 201
Delivery Issues 6
Guarantee/Warranty Issues 1
Problems with Product/Service 148
Total Closed Complaints 394

Additional Complaint Information

Recently, BBB has received complaints for this company that allege billing, product, sales, and customer service issues. Complainants allege that this business may misinform them regarding the cost of attendance at the university and the amount of financial aid that may be available to the student. Some consumers report that the company may overcharge for classes. Other complainants state that the company may fail to respond to the customer when problems arise. In addition, when complainants ask the university to explain additional fees or tuition amounts on their account prior to paying the fees, the company may send the student’s account to collections without an explanation. Furthermore, some consumers report dissatisfaction with the quality of the academic programs, the professor’s lessons, and the attentiveness of the advisors employed by the university. At this time, University of Phoenix is responding and resolving all BBB complaints.   

Customer Reviews Summary Read customer reviews

47 Customer Reviews on University of Phoenix
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 44
Total Customer Reviews 47

Additional Information

BBB file opened: February 01, 1977 Business started: 04/01/1976 in AZ Business started locally: 04/01/1976 Business incorporated 11/08/1976 in AZ
Type of Entity


Business Management
Ms. Tondra Claiborne, Associate Director Dispute Management Ms. Star Croft, Complaint Handler
Contact Information
Principal: Ms. Tondra Claiborne, Associate Director Dispute Management
Customer Contact: Ms. Star Croft, Complaint Handler
Related Businesses
Carrington College Western International University Apollo Education Corporation
Business Category

Schools - Academic - Colleges & Universities

Alternate Business Names
University of Phoenix - Chandler Learning Center University of Phoenix - Mesa Learning Center University of Phoenix - Northwest Learning Center University of Phoenix - Phoenix Main Campus University of Phoenix - Tempe Campus University of Phoenix - West Valley Learning Center University of Phoenix - Yuma Learning Center University of Phoenix Online

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.