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This business provides automotive, motorcycle and marine training services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Universal Technical Institute meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Universal Technical Institute include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Universal Technical Institute
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 01, 1965 Business started: 05/01/1965 in AZ Business started locally: 05/01/1965 Business incorporated 09/29/1997 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department Of Education
1535 W. Jefferson Street, Phoenix AZ 85007
Phone Number: (602) 542-5393

Type of Entity


Business Management
Ms. Kimberly J McWaters, President Attn: Accounting, Accounts Payable Mr. Robert D. Hartman, Chairman of Board Ms. Tracy Rhoades, Executive Administrative Assistant
Contact Information
Principal: Ms. Kimberly J McWaters, President
Customer Contact: Ms. Tracy Rhoades, Executive Administrative Assistant
Business Category

Schools - Academic - Colleges & Universities Schools - Academic - Special Education Training Programs

Alternate Business Names
Universal Technical Institute, Inc.

Additional Locations

  • 10695 W. Pierce Street

    Avondale, AZ 85323 (623) 245-4600 (800) 510-5845

  • 16220 N Scottsdale Rd Ste 100

    Scottsdale, AZ 85254

  • 2844 W Deer Valley Rd

    Phoenix, AZ 85027


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/9/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The ********** ***** . U T I School leased 12 nice running driving cars from us, for one year, to be returned running driving and sale able. The 12 cars were returned late and destroyed. After months and months to get their final answer...the U T I legal office in ******* refuses to pay for the damages or even the lost rents.. PLEASE HELP ! Please see the entire 11 page package we faxed to you on 10/1014 recieved by *****, a nice lady in your office.

Desired Settlement: If we do not have to file lawsuit, right now we will settle for JUST the fairly prorated lost rents....over $14,800.

Business Response:

Universal Technical Institute is in the process of attempting to resolve the claims made by the complainant in a mutually acceptable manner.  UTI will provide an update if the matter is in fact resolved.   

Thank you,
Legal Department 
Universal Technical Institute

7/19/2013 Problems with Product/Service | Complaint Details Unavailable